Billie Jo Lebron
Washington,NJ
Summary
Dynamic and detail-oriented hairstylist with a proven track record at Holiday Hair, excelling in client consultations and advanced hair styling techniques. Recognized for building strong client relationships and achieving outstanding client retention through exceptional service and personalized care. A highly motivated self-starter, committed to continuous education and team collaboration.
Overview
30
30
years of professional experience
Work History
Hairstylist- Assistant Manager
Holiday Hair
Phillipsburg, NJ
06.2023 - Current
- Delivered exceptional customer service by providing personalized hair consultations and styling recommendations.
- Executed a variety of hairstyling techniques, including cutting, coloring, and texturizing to enhance client satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe and welcoming environment for clients.
- Collaborated with team members to share best practices and improve overall salon efficiency and service quality.
- Adapted quickly to new trends in hairstyling techniques, enhancing skills through ongoing education and training sessions.
- Developed strong client relationships that fostered repeat business through effective communication and follow-up services.
- Assisted in inventory management by tracking product usage and recommending reorders to maintain stock levels.
- Mentored junior stylists, providing guidance on techniques and customer interaction to enhance team performance.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
Direct Support Professional
Center For Humanistic Change
Stanhope, NJ
12.2019 - 05.2023
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Developed tailored care plans based on client needs, fostering personal growth and well-being.
- Facilitated communication between clients and families, ensuring clarity in support goals and expectations.
- Trained new staff on best practices for client engagement and safety protocols.
- Monitored client progress, documenting outcomes to adjust care strategies as necessary.
- Implemented recreational activities that improved social interaction and emotional health among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Hairstylist- Shift Manager
Regis Hairstylists
Phillipsburg, NJ
11.1995 - 01.2020
- Provided personalized hair consultations to determine client needs and preferences.
- Executed a variety of cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Mentored junior stylists on advanced techniques and customer service best practices.
- Developed loyal clientele through exceptional service and relationship-building skills.
- Implemented inventory management processes to ensure product availability and reduce waste.
- Collaborated with team members to improve salon workflow and elevate overall client experience.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Maintained clean and organized work station, complying with health and safety standards.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Built rapport with clients to understand their style preferences and hair care routines.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
Education
High School Diploma - Highschool And Cosmetology
Warren County Vo-Tech
Washington, NJ06.1991
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State licensed cosmetologist
- Men and women haircuts
- Strong leader
- Highlights and lowlights
- Natural hair care
- Customer education
- Hair analysis
- Appointment coordination
- Styling tools
- Sales expertise
- Outstanding client retention
- Color corrections
- Chemical safety
- Staff management
Timeline
Hairstylist- Assistant Manager
Holiday Hair
06.2023 - Current
Direct Support Professional
Center For Humanistic Change
12.2019 - 05.2023
Hairstylist- Shift Manager
Regis Hairstylists
11.1995 - 01.2020
High School Diploma - Highschool And Cosmetology
Warren County Vo-Tech