Payton Rowley
Centennial,CO
Summary
Driven and client-focused professional with a background in beauty and retail services. Skilled in communication, customer service, and conflict resolution, with proven ability to build positive client relationships in fast-paced environments. Friendly, empathetic, and solutions-oriented, dedicated to delivering exceptional service, supporting customer needs, and contributing to satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hairstylist/ Assistant Manager
Supercuts
01.2024 - 09.2025
- Delivered exceptional haircuts and styling services, ensuring client satisfaction and repeat business.
- Educated clients on hair care products and maintenance to enhance overall hair health.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Managed appointment scheduling efficiently, minimizing wait times for clients.
- Developed strong rapport with clients, fostering loyalty and encouraging referrals.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Managed inventory levels, ensuring timely restocking of products and supplies.
- Monitored financial transactions, maintaining accurate records of sales and expenses.
- Resolved client complaints professionally, fostering a positive salon environment.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Retail Associate
Lane Bryant
01.2023 - 01.2024
- Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to manage inventory levels and optimize stock replenishment strategies.
- Implemented promotional displays and marketing campaigns, driving increased foot traffic and sales volume.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Prioritized helping customers over completing other routine tasks in store.
Retail Associate
T.J. Maxx
11.2021 - 10.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Associate
Marshalls
11.2021 - 11.2021
- Customer Service
- Cashier.
- Cleaning Duties.
- Clothes Sorting.
- Product Placement.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
Associate of Applied Science - Solon Managment
Arapahoe Community College
Littleton, CO05-2026
High School diploma - General Studies
Heritage High School
Littleton, CO05.2023
Colorado's Finest Salon And Spa Academy
Englewood, CO05.2023
Skills
- Organizational skills
- Time management
- Quick learner
- Appointment scheduling
- Detail-orientated
- Customer consultation
- Schedule management
- Appointment coordination
- Staff management
- Business management
- Conflict resolution skills
- Training and development
- Marketing
- Workstation cleaning
- Customer loyalty building
- Outstanding customer service
- Social skills
- Relationship building and management
- Colorado licensed cosmetologist
- Men and women haircuts
- Hair analysis
- Highlights and lowlights
- Outstanding client retention
- Customer education
- Cleaning
- Clothes sorting and product placment
Certification
- Colorado Cosmetology License.
- License #COST24293
- Issue Date 2023-10-07
- Expiration Date 2025-04-30
Timeline
Hairstylist/ Assistant Manager
Supercuts
01.2024 - 09.2025
Retail Associate
Lane Bryant
01.2023 - 01.2024
Retail Associate
T.J. Maxx
11.2021 - 10.2022
Retail Associate
Marshalls
11.2021 - 11.2021
High School diploma - General Studies
Heritage High School
Associate of Applied Science - Solon Managment
Arapahoe Community College
Colorado's Finest Salon And Spa Academy