Arly Corrilo
Las Vegas
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in customer service, multitasking, and time management. Demonstrated success in building relationships with clients and team members while delivering positive experiences. Recent graduate with strong research, technical, and problem-solving skills, eager to contribute in a flexible part-time role.
Overview
4
4
years of professional experience
Work History
Hairstylist Manager
SCISSORS GLAMOUR BEAUTY SALON
Las Vegas
02.2021 - Current
- Built strong relationships with customers by providing exceptional customer service.
- Performed administrative duties such as creating employee schedules, ordering supplies and preparing reports.
- Planned special events such as workshops or seminars featuring guest speakers from the beauty industry.
- Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
- Provided leadership and supervision to a team of hairstylists.
- Conducted regular performance reviews to ensure quality standards were met by all staff members.
- Developed strategies for increasing customer retention rates through loyalty programs and promotional activities.
- Reviewed customer feedback surveys to identify areas needing improvement or additional training opportunities for employees.
- Monitored stock levels of haircare products, tools and equipment in the salon.
- Analyzed trends in the beauty industry to develop innovative services catering to current consumer demands.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Collaborated with marketing team to design promotional materials such as flyers and brochures.
- Implemented policies regarding proper sanitation methods used on clients' hair during each appointment.
- Ensured that all stylists followed safety protocols when working with clients.
- Managed bookkeeping tasks related to payroll, taxes and other financial matters.
- Negotiated contracts with vendors providing supplies such as hair color products and styling tools.
- Answered and screened telephone calls, took messages, and provided information to clients.
- Proofread documents such as contracts, letters ensuring accuracy of content before submission.
- Processed invoices from vendors; reviewed accounts payable; kept track of payments made.
- Advised senior management on best practices for improving efficiency across multiple departments within the salon.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Resolved guest complaints.
Assistant
state assemblywoman Erica Mosca
Las Vegas
08.2024 - 01.2025
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Entered data into databases accurately and efficiently.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors, clients and guests in a professional manner.
- Scheduled meetings, appointments and travel arrangements for staff members.
Education
Associate of Arts - Political Science
College of Southern Nevada
Las Vegas, NV12-2024
Skills
- Customer service
- Organization
- Good Telephone Etiquette
- Problem-solving
- Written communication
- Organizational skills
- Multitasking Abilities
- Public speaking
- Team management
- Billing statements
- Public relations
- Attention to detail
- Appointment scheduling
- Customer relationship management
Affiliations
- gym on my free time as well as
- I'm part of the youth committee team for Erica Mosca
- make the road nevada
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Assistant
state assemblywoman Erica Mosca
08.2024 - 01.2025
Hairstylist Manager
SCISSORS GLAMOUR BEAUTY SALON
02.2021 - Current
Associate of Arts - Political Science
College of Southern Nevada
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