Summary
Overview
Work History
Education
Skills
Languages
education
Additional Information
Timeline
Generic

Jhoana Pelaez

Clifton,NJ

Summary

Dedicated Salon Manager bringing 7 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Hairstylist Manager

James Edwards Salon And Bridal
04.2020 - Current
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Maintained general appointment calendar and set shift schedules.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Business Owner/Operator

New Look Salon
06.2015 - 03.2020
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Licensed Hairstylist

Great Clips Salon
02.2012 - 05.2015
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.

Licensed Hairstylist

New Life Assisted Living
01.2011 - 01.2012
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.

Restaurant Owner/Operator

Mangos Restaurant
02.2003 - 12.2007
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.

Front Desk Representative

Signature Flight Support
01.2005 - 01.2006
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Hairstylist's Assistant

VPAJ Hair Salon
01.2001 - 11.2003
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.

Education

Licensed - Cosmetology

Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ
05.2001

Skills

  • Annual Budgets
  • Brand Loyalty
  • Profit Enhancement
  • Pricing Structures
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Professional Working

education

2008- ESL certificate

Additional Information

Passaic Community College

Timeline

Hairstylist Manager

James Edwards Salon And Bridal
04.2020 - Current

Business Owner/Operator

New Look Salon
06.2015 - 03.2020

Licensed Hairstylist

Great Clips Salon
02.2012 - 05.2015

Licensed Hairstylist

New Life Assisted Living
01.2011 - 01.2012

Front Desk Representative

Signature Flight Support
01.2005 - 01.2006

Restaurant Owner/Operator

Mangos Restaurant
02.2003 - 12.2007

Hairstylist's Assistant

VPAJ Hair Salon
01.2001 - 11.2003

Licensed - Cosmetology

Parisian Beauty Academy, Paul Mitchell Partner School

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