Jose Ledesma

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.
• Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
• Conducted preliminary investigations at scenes of major crimes.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Escorted inmates to and from cells, court, hospitals, and medical appointments.

DCAS NYS Certified Defensive Tactics instructor

N.Y.State Division of Criminal Justice Services Training council-Certified General Topics instructor

Emergency Service Unit instructor

• Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
• Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answered incoming telephone calls and scheduled appointments for clients.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
• Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
• Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
• Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.