Jose Leon

Advanced portfolio analysis

Repossession process expertise

Skip tracing & risk scoring

Compliance & regulatory knowledge

Vendor relationship management

Excel, Power BI, collection platforms (e.g., CACS, Temenos)

Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Staff Leadership and Training
• Purchasing and Inventory Control
• Special Event Planning

• Sale Products
• Organize Sale parties
• Advertise new and old Products
• Integrate New People to the company

• Stocked, organized and presented new merchandise on sales floor.
• Collaborated with sales teams to develop targeted marketing strategies for promoting trade finance offerings among prospective clients.
• Assisted in setting annual sales and revenue targets, developing strategic plans to achieve organizational goals while maintaining a focus on product innovation.
• Collaborated closely with marketing and sales teams to align advertising initiatives with overall business goals.

• Staff Leadership and Training
• Purchasing and Inventory Control
• Special Event Planning
• Customer service skills – Top notch communication skills and professional work ethic.
• Sales and marketing skills.
• Ability to work-in and lead a team – Good leadership/delegating abilities for supervising waiters’ staff

• Managed sales operations for cattle and sheep.
• Supervised staff activities.