JOSE LOBO

• Promoted from billing assistant to meter services coordinator. Utilizes billing system to maintain data, generate reports, create bills, establish service, and perform backflow maintenance. Utilizes property appraiser systems and other resources to verify addresses, map locations, to obtain ownership and verify service areas. Reviews month-end account reports, consumption reports and billing charts. Creates, processes and closes work orders for meter replacements, repairs, re-reads, and zero consumption for bill processing to continue without error. Communicates with peers, supervisors and managers to make sure billing runs smoothly and without error.

• Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments. Locate and contact debtors to inquire of payment status. Negotiate payoff deadlines or payment plants. Investigate and resolve discrepancies. Comply with requirements when legal action is unavoidable.

• Post charges and credits into each individual client, DBA or company. Operate accounting software system- Sage, Micros, Excel, and QuickBooks. Control safety deposit boxes. Audited and reconciled due backs, petty cash, overage/shortage from all properties daily. Conducted quarterly department(s) cash bank audits, identified deficiencies, and enact procedures to reduce future losses. Improved workload by utilizing Excel based worksheets for reconciliation and other reports. Transmitted the full cycle payroll bi-weekly. Provided training and supervision to new employees. Count more than 300K dollars a week, reconcile, deposit and verify income is correct. Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices and identifying delinquent accounts and insufficient payments.
• (Pandemic)

Processed customer transactions efficiently using POS systems.

Ensured accuracy in cash handling and register reconciliation.

Assisted customers with inquiries, promoting exceptional service standards.

Collaborated with team members to maintain a clean and organized workspace.

• Post charges and credits into each individual client, DBA, or company

● Operate accounting software system- Sage, Micros, Quickbooks

● Control many safety deposit boxes

● Prepare all hotel department deposits and have them ready for bank collection

● Obtain and keep the house bank balanced

● Prepare reports as specified by management and assisted in closing each month

● Audited and reconciled due backs, petty cash, overage/shortage from all properties on a daily

basis

● Conducted quarterly department(s) cash bank audits, identified deficiency and enact procedures

to reduce future losses

● Improved workload by utilizing an Excel based worksheet which organized and reduced the

amounts of reports generated for the use of bank reconciliation and assistant control

● Establish collection priorities designed to reduce aged payables between department managers

and vendors

● Transmitted the full cycle payroll bi-weekly

● Provided training and supervision to new employees

Trained new staff on operational procedures and customer service protocols.

• Managed check-in and check-out processes, ensuring smooth guest experiences.
• Assisted guests with inquiries, providing information on resort amenities and local attractions.
• Coordinated room assignments, maximizing occupancy and enhancing guest satisfaction.
• Handled reservation modifications and cancellations, maintaining accurate booking records.
• Posts customer payments by recording cash, checks and credit card transactions.

● Posts revenues by verifying and entering transactions from lock box and local deposits.

● Updates receivables by totaling unpaid invoices.

● Maintain records by microfilming invoices, debits and credits.

● Verifies validity of account discrepancies by obtaining and investigating information from sales,

reservations, promotions, and guests.

● Resolves valid or authorized deductions by entering adjusting entries.

● Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to

accounts, verifying totals; preparing report.

● Protects hotels’ value by keeping information confidential

● Ensure outstanding guest care at all times; Check in and check out.

● Courteously and accurately answers inquiries from potential guests and accepts hotel

reservations.

● Preparing bills and taking payments with excellent cash handling experience.

● Resolve customer issues, complaints, problems, in a quick, efficient manner to maintain a high

level of guest satisfaction and quality service.

● Supervise the operations of the front desk to ensure an optimal level of service and hospitality is

provided to the guests

● Train, direct the work of, resolve internal issues/problems and coach and counsel the front desk team members to ensure a quality operation.