Jose Lopez
Austin
Summary
Goal-oriented individual with extensive background in banking and sales and over a decade of customer service experience. Specializes in bilingual communication and professionalism, achieving recognition as a top product cross-seller while enhancing customer experiences through prompt issue resolution and strong relationship management.
Overview
7
7
years of professional experience
Work History
Teller/Personal Banker
A Plus Federal Credit Union
Austin, TX
10.2020 - Current
- Provided adaptable member services to create accurate and efficient resolutions to each member's needs.
- Provided positive relation building member experiences.
- Consistently the company's #1 product cross seller across a 5 month span.
- Assisted as both a teller and personal banker depending on the member's needs.
- Maintained cash drawer accuracy and balanced daily transactions.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Kitchen Manager
Chipotle
Austin, TX
10.2019 - 07.2020
- Conducted performance evaluations, providing feedback to foster employee development.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Sales Representative
Powur
Round Rock, TX
05.2019 - 08.2019
- Accumulated a level of courage a majority would consider strange.
- Analyzed customer needs to recommend tailored product solutions.
- Conducted market research to identify new sales opportunities and trends.
- Developed and maintained strong relationships with clients to drive repeat business.
Education
High School Diploma -
San Juan Diego Catholic High School
AustinSkills
- Bilingual in Spanish
- Excellent time management skills
- Stress tolerance
- Listening and comprehension
- Sales and Cross-selling
- Vault handling responsibilities
- Sales and Cross-selling
- Handling vault duties
Languages
Spanish
Native or Bilingual
Timeline
Teller/Personal Banker
A Plus Federal Credit Union
10.2020 - Current
Kitchen Manager
Chipotle
10.2019 - 07.2020
Sales Representative
Powur
05.2019 - 08.2019
High School Diploma -
San Juan Diego Catholic High School