Jose Lopez
Gerber Collision
VICTORVILLE,CA
2
Languages
1
Certification
2027
years of professional experience
Results-driven professional with extensive experience in vehicle estimation and shop management. Recognized for attention to detail and effective employee management, leading to improved service quality and operational efficiency. Skilled in financial tracking and problem-solving, contributing to enhanced customer satisfaction and optimized workflow.
Work History
Estimator
1 Year 5 Months- Utilized estimating software to generate detailed reports for clients.
- Analyzed vehicle damage to provide accurate repair estimates.
- Reviewed repair orders for compliance and accuracy in estimates.
- Collaborated with insurance adjusters to streamline claims processing.
- Communicated effectively with technicians to verify repair needs and costs.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Analyzed subcontractor bids for completeness and accuracy, ensuring alignment with project requirements and budgets.
Shop Manager
- Supervised team performance, providing training and mentorship to improve service quality.
- Implemented process improvements, enhancing repair turnaround times and customer satisfaction.
- Managed daily operations, ensuring efficient workflow and optimal resource allocation.
- Maintained inventory accuracy using proprietary management software to streamline ordering processes.
- Enforced safety protocols, ensuring compliance with industry regulations and best practices.
- Analyzed customer feedback to identify areas for service enhancement and employee development.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Estimator and Shop Manager
- Utilized estimating software to streamline quote generation and improve accuracy.
- Analyzed vehicle damage to prepare accurate cost estimates for repairs.
- Collaborated with insurance adjusters to ensure alignment on claim assessments.
- Reviewed and interpreted repair procedures to determine labor and parts costs effectively.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Maintained comprehensive documentation of estimates and revisions for audit purposes.
- Developed relationships with suppliers to negotiate pricing on parts and materials.
- Assisted in training junior estimators on best practices and software use for increased efficiency.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Trained and mentored staff to enhance customer service skills and improve team performance.
- Resolved customer complaints efficiently, fostering loyalty through exceptional service experiences.
- Engaged with customers to understand their needs and preferences. to build connections and nurture relationships.
Service Porter
- Assisted technicians by retrieving tools and parts as needed during repair processes.
- Assisted technicians by retrieving tools and parts during repair processes.
- Conducted routine inspections of vehicles for damage and reported findings to the service team.
- Maintained cleanliness and organization of service area to ensure efficient workflow.
- Maintained organized parking areas to optimize space and accessibility.
- Implemented safety protocols while operating vehicles in high-traffic areas.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Managed inventory levels to ensure timely availability of parts and components.
- Streamlined ordering processes, reducing lead times for essential parts procurement.
- Coordinated with suppliers to negotiate pricing and maintain quality standards for parts.
- Developed and maintained accurate reporting systems for inventory tracking and performance metrics.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Education
High School Diploma
Skills
-Customer Service- Customer engagement
Easing clients' stress
Explaining repairs
Giving updates.
-Financial Tracking- Managing parts
Inventory
Labor Costs
and Shop revenue
Invoicing
-Problem Solving- Resolving conflicts with unhappy clients
Delayed parts. Team Leadership.
Software used- CCC One
Mitchell Cloud Estimating
DRP Compliance
Certification
-I CAR Platinum.
-OSHA Safety Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Estimator
Gerber Collision
03.2025 - CurrentRead More
Shop Manager
Caliber Collision
2017 - 03.2025Read More
Estimator and Shop Manager
1st Certified Collision Centers
2006 - 2017Read More
Service Porter
Caliber Collision
2001 - 2006Read More
Norta Vista High
High School Diploma
Read More