Jose Lozano
Mesa,AZ
Summary
Proficient Manager with 20+ years of progressive experience at Hughes Supply and Hajoca Plumbing and HVAC companies- advancing from entry level positions to branch Distribution and Logistics Manager across the Scottsdale, Phoenix, and Gilbert markets. Proven track record of optimizing high-volume distribution opera'ons, reducing costs, and building high-performing teams. Expert in inventory control, DOT/OSHA compliance, fleet management, and dispatch coordination. Known for driving measurable improvements in safety, accuracy, and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Distribution and Logistics Manager
Hughes Supply / Hajoca
Scottsdale, USA
01.2010 - 05.2024
- Led 3-location ops, 15-20 staff, $1M+ inventory - delivering zero lost-time safety record and 98%+ accuracy.
- Directed all daily warehouse operations across 3 branch locations, overseeing 15-20 warehouse associates and delivery drivers.
- Hired, trained, and developed 50+ employees, establishing clear performance expectations and conducting evaluations to maintain low employee turnover.
- Implemented process improvements that reduced order fulfillment errors by ~25% and decreased average pick/pack cycle time by 15%.
- Monitored daily Key Performance Indicators (KPI) including on-time delivery, fill rates, and inventory accuracy - sustaining a 98%+ order accuracy rate.
- Maintained a zero lost-time safety record for multiple consecutive years by enforcing OSHA and DOT compliance protocols across all operations.
- Designed routing and dispatch protocol for a fleet of 8-12 delivery vehicles, improving on-time delivery rates to 95%+ across the Phoenix metro area.
- Managed $1M+ in inventory - achieving 99%+ stock accuracy through cycle counts, discrepancy audits, and vendor coordination.
- Identified and mitigated operational risks, protecting warehouse assets and ensuring business continuity.
Dispatcher
Hughes Supply / Hajoca
Gilbert, Arizona
01.2006 - 01.2010
- Dispatched company drivers and sub-haulers to appropriate locations based on customer requests, truck specs, and availability - coordinating 50+ deliveries per day.
- Coordinated 50+ daily deliveries, managing driver scheduling and customer communications to ensure timely service across Phoenix metro.
- Entered jobs and orders accurately and on time into dispatch system, maintaining real-time visibility for supervisors and drivers.
- Relayed special instructions and site-specific requirements to drivers and sub-haulers via phone, messaging, and internal dispatch systems.
- Built positive relationships with drivers and customers, enhancing retention and satisfaction.
- Assisted with inbound customer and driver calls, scheduling support, and customer service follow-ups across a Mon-Fri schedule with rotating on-call weekends.
Delivery Driver & Warehouse Associate
Hughes Supply / Hajoca
Phoenix, Arizona
01.2004 - 01.2006
- Ensured safe operation of delivery vehicles in compliance with company policies, DOT regulations, and applicable laws at job sites and customer/vendor facilities.
- Loaded, secured, and unloaded merchandise - verifying order accuracy against shipping documentation before departure and resolving discrepancies at delivery sites.
- Collected payments on cash-sale deliveries and conducted daily vehicle inspections to uphold safety standards.
- Developed skills in delivery, inventory management, forklift operations, and DOT compliance to enhance operational efficiency.
- Received and verified incoming vendor shipments, stocked and maintained the warehouse, and picked/packed customer orders per company procedures.
- Operated forklifts and material handling equipment safely; maintained warehouse cleanliness and compliance with all safety standards.
Education
High School Diploma -
Eastern District High School
Brooklyn, NY 06-1991
Skills
- Logistics coordination
- Warehouse Operations Management
- Inventory management
- Transportation Compliance
- Safety compliance
- Fleet & Equipment Management
- KPI analysis
- Process improvement
- Risk management
- Forklift & Material Handling
- Team leadership
- Conflict resolution
References
Available upon request
Personal Information
Title: Manager | 20+ Years in Distribution & Logistics
Professional Highlights
- 20+ years of progressive experience in warehouse, dispatch, and logistics operations
- Led operations across 3 branch locations with a team of 15-20 associates
- Hired, onboarded, and developed 50+ employees over tenure with consistently low turnover
- Sustained 98%+ order accuracy rate and 99%+ inventory accuracy on $1M+ in stock
- Achieved 95%+ on-time delivery rate across the Phoenix metro fleet of 8-12 vehicles
- Reduced order fulfillment errors by ~25% and cut pick/pack cycle time by 15%
- Maintained a zero lost-time safety record over consecutive years under OSHA & DOT compliance
Timeline
Distribution and Logistics Manager
Hughes Supply / Hajoca
01.2010 - 05.2024
Dispatcher
Hughes Supply / Hajoca
01.2006 - 01.2010
Delivery Driver & Warehouse Associate
Hughes Supply / Hajoca
01.2004 - 01.2006
High School Diploma -
Eastern District High School