Jose Lupercio
Houston,TX
Summary
Dynamic customer service professional with a proven track record at LA Crawfish, excelling in relationship building and problem-solving. Skilled in staff training and performance tracking, I enhanced customer satisfaction and loyalty through innovative solutions and effective workflow management. Committed to continuous improvement and delivering exceptional service experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager, Customer Service
LA Crawfish
05.2022 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Supported team in maintaining high customer satisfaction levels.
- Learned company policies and procedures to provide accurate information.
- Collaborated with colleagues to streamline customer service processes.
- Handled routine administrative tasks to support daily operations.
- Adapted quickly to changing priorities and customer needs.
- Utilized CRM software to track customer interactions and feedback.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
Bar Team Leader
Off The Record
05.2020 - 02.2023
- Led bar team in delivering exceptional customer service and creating a welcoming atmosphere.
- Trained and mentored staff on drink preparation, menu knowledge, and efficient service techniques.
- Oversaw inventory management, ensuring stock levels met operational demands while minimizing waste.
- Implemented new cocktail recipes and training programs to enhance overall beverage offerings.
- Maintained accurate financial records, reconciling daily cash transactions and preparing bank deposits.
Education
High School Diploma -
Sam Houston Math Science And Technology Center
Skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
- Microsoft outlook, word, and Excel
- Industry awareness
- Customer service
- Problem-solving
- Decision-making
- Relationship building
- Customer relations
- Team building and leadership
- Exceptional interpersonal communication
- Deadline oriented
- Product knowledge
- Positive and constructive feedback
- Customer focused
- Effective workflow management
- MS office
- Workflow management
- Continuous improvement
- Quality assurance
- Project management
- Customer retention
Languages
English Spanish
Native or Bilingual
Portuguese
Limited Working
French
Limited Working
Timeline
Assistant Manager, Customer Service
LA Crawfish
05.2022 - Current
Bar Team Leader
Off The Record
05.2020 - 02.2023
High School Diploma -
Sam Houston Math Science And Technology Center