Jose Madrigal
Palmdale,CA
Summary
Adept at troubleshooting and repair, I excelled as a Field Service Technician at BYD, where my quick response to emergency maintenance and exceptional service skills earned consistent positive feedback. Skilled in technical support and customer service, I significantly enhanced equipment reliability and client satisfaction, demonstrating a strong mechanical aptitude and a positive attitude without relying on numerical percentages.
Overview
8
8
years of professional experience
Work History
Field Service Technician
BYD
08.2022 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
IT Technician
Avi Bank Aerospace
03.2019 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
CNC Machine Operator
Ccs Aerospace
10.2016 - 02.2019
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Manufacturing hydraulic switches and electrical components for both commercial and military aircraft applications
Shipping and Receiving Clerk
Westco Aerospace
06.2017 - 01.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Verdugo Hills High School
05.2015
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Technical Troubleshooting
- Valid Driver's License
- Inventory Management
- Training and mentoring
- Mechanical Aptitude
- Power Tools Operation
- Technical Support
- Repair and Installation
- Heavy Lifting
- Courteous and Professional
- Installation and maintenance
- Hardware and software installation
- Electrical Troubleshooting
- Service Quality
- Multimeter usage
- Equipment Inspection
- Diagnostic Testing
- Equipment Repair
- Tool management
- Accountability and Work Ethic
- Vehicle Maintenance
- System Installation
- Work Orders
- Timely Reports Completion
- Work Order Management
- Electrical Systems
- MS Office
- Network Connectivity
- Quality Assurance Testing
- Calibration Procedures
- Device Installation
- Reading Wiring Diagrams
- Power Tools
- Software configuration
- Hardware Repair
- Data Collection
- Proficient in Software
- Basic Welding
- OSHA Certification
- Programming
- Web Security
- Hand tools proficiency
- Work order prioritization
- Equipment documentation
- Diagnostics and troubleshooting
- Equipment Troubleshooting
- Equipment Installation
- Assembly line experience
- Adaptable learner
- Assembly procedures
- Parts inspection
- Production deadline management
- Assembly protocols
- Quality Control
- Product Inspection
Timeline
Field Service Technician
BYD
08.2022 - Current
IT Technician
Avi Bank Aerospace
03.2019 - 08.2022
Shipping and Receiving Clerk
Westco Aerospace
06.2017 - 01.2019
CNC Machine Operator
Ccs Aerospace
10.2016 - 02.2019
Verdugo Hills High School