Jose Madrigal
L&W Supply
Brookfield ,IL
1
Language
10
years of professional experience
Dynamic Branch Manager at L&W Supply with a proven track record in enhancing customer satisfaction and driving profitability. Expert in branch operations management and customer relationships, consistently exceeding sales targets. Recognized for exceptional attention to detail and a strong work ethic, implementing strategies that improved service quality and operational efficiency.
Work History
Branch Manager
2 Years 7 Months- Directed branch operations to ensure efficient customer service, inventory control, and delivery coordination.
- Managed sales, expenses, and pricing decisions to support branch profitability and market competitiveness.
- Supervised hiring, training, and performance coaching for warehouse, counter, and sales staff.
- Monitored inventory levels, product availability, and order accuracy across building materials distribution workflows.
- Resolved customer concerns, credit issues, and order discrepancies to maintain account satisfaction.
- Implemented safety procedures and compliance standards to reduce workplace hazards and operational risk.
- Collaborated with vendors and regional leadership to improve supply chain reliability and branch support.
- Reviewed branch reports and operational trends to guide staffing, scheduling, and process improvements.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Outside Sales Representative
1 Year 9 Months- Developed contractor relationships through proactive prospecting and on-site customer visits.
- Prepared accurate quotes for drywall, insulation, and steel framing material orders.
- Coordinated with inside sales and branch teams to ensure timely order fulfillment.
- Managed customer accounts and resolved pricing, delivery, and product issues quickly.
- Leveraged product knowledge to recommend building materials matched to project requirements.
- Strengthened repeat business by maintaining consistent communication with contractors and project managers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
Service Delivery Manager
6 Years- Coordinated service delivery workflows to support timely order fulfillment and customer response.
- Monitored delivery schedules and resolved routing issues to maintain shipment accuracy.
- Collaborated with sales, operations, and warehouse teams to align customer service requirements.
- Tracked open service requests and followed through on issue resolution and status updates.
Education
Bachelor of Science - Business Administration
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Attention to detail
Excellent work ethic
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
L&W Supply
01.2024 - 08.2026Read More
Outside Sales Representative
L&W Supply
04.2022 - 01.2024Read More
Service Delivery Manager
L&W Supply
04.2016 - 04.2022Read More
Robert Morris University
Bachelor of Science from Business Administration
Read More