Jose Magana
Houston,TX
Summary
Dependable and hardworking professional with strong customer service, leadership, communication, and problem-solving skills. Experienced in fast-paced environments, handling physical tasks, maintaining organized and clean work areas, and working efficiently both independently and as part of a team.
Overview
11
11
years of professional experience
Work History
Service Valet
Valet Living
Houston, TX
01.2024 - 05.2026
- Maintained cleanliness of designated areas, ensuring proper disposal of trash and recyclables.
- Collaborated with team members to optimize collection routes and schedules for efficiency.
- Provided exceptional customer service by addressing resident inquiries and concerns promptly.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Followed safety protocols to ensure safe handling of hazardous materials during waste collection.
Service Technician
Coverall Pests
Houston, TX
08.2025 - 03.2026
- Diagnosed pest issues using integrated pest management techniques.
- Applied appropriate treatments for pests, ensuring compliance with safety regulations.
- Maintained detailed records of service visits and treatment applications.
- Communicated effectively with clients regarding pest control strategies and preventive measures.
- Learned to operate specialized equipment for pest detection and treatment application.
- Adapted quickly to changing work environments and client needs during service calls.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Store Manager
Fly High Tattoo
Houston, TX
11.2020 - 09.2023
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff to enhance performance and maintain high standards.
- Implemented inventory management systems to streamline stock control processes.
- Developed promotional strategies that increased foot traffic and sales revenue.
- Ensured compliance with health and safety regulations within the store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Day Porter
PJS Professional Janatorial Services
Houston, TX
05.2015 - 11.2020
- Maintained cleanliness and organization of facilities to ensure a welcoming environment.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Operated cleaning equipment efficiently to enhance operational effectiveness and safety.
- Assisted in training new staff on best practices for facility upkeep and cleaning protocols.
- Managed waste disposal and recycling programs to promote environmental sustainability initiatives.
- Developed and maintained positive relationships with clients through attentive service and responsiveness.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
- Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
- Reduced maintenance costs by routinely inspecting and reporting necessary repairs to management.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
Education
High School Diploma -
Alief Elsik High School
Houston, TX05-2015
Skills
- Reliability and punctuality
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Safety compliance
- Spanish fluency
- Building maintenance
- Facility cleaning
- Lawn care
- Power tools
- Electrical maintenance
- Hand tools
- Grounds maintenance
- Building upkeep
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
Coverall Pests
08.2025 - 03.2026
Service Valet
Valet Living
01.2024 - 05.2026
Store Manager
Fly High Tattoo
11.2020 - 09.2023
Day Porter
PJS Professional Janatorial Services
05.2015 - 11.2020
High School Diploma -
Alief Elsik High School