Jose Martinez
Summary
Support Engineer with a Master's degree and a strong background in sales, customer relationships, and technical problem-solving. Experienced in resolving complex issues, understanding client needs, and delivering solutions that improve customer success and overall experience.
Security Clearance: DoD Cleared (CAC Card), VA Cleared
Programming Languages: Oracle SQL
Databases: Oracle Database, MySQL, Supportal
Overview
7
7
years of professional experience
Work History
Support Engineer
Oracle
Remote
09.2022 - Current
- Perform complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
- Prioritize and manage work queue in accordance with service level agreements, documenting investigations, and issue resolutions.
- Use of Oracle SQL & Cerner Command Language (database query and scripting language used with Cerner Millennium databases).
- Provided tier-three technical support to end-users, responding to, and resolving hardware and software issues via phone, chat, and email.
- Perform troubleshooting reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- Collaborated on Clinical AI project to implement Clinical AI system in hospitals.
Business Marketing Manager
Walkoffbulldogz LLC
, VA
05.2021 - Current
- Increased followers on social media by 274% resulting in over $300,000 in gross puppy sales through a significant improvement in brand awareness since 2021.
- Discovered, negotiated, and secured new relationships with well-known NFL, NBA athletes, and world-renowned entertainers.
- Developed and executed comprehensive marketing strategies to drive brand awareness and increase customer acquisition.
Cybersecurity Intern
Saint Peter's University
Jersey City, New Jersey
09.2019 - 05.2021
- Performed risk analyses to identify appropriate security countermeasures.
- Assist in 50+ cybersecurity boot camps, which includes hardware and software change administration, media protection, and user interface inspection.
- Knowledge of basic networking concepts (Lan/Wan, TCP/IP, Wi-Fi) Learned to protect information, install and update security software, and recover data.
Education
Master of Science - Cyber Security
Saint Peter's University
Jersey City, NJ05-2019
Bachelor of Arts - Criminal Justice
Saint Peter's University
Jersey City, NJ05-2017
Timeline
Support Engineer
Oracle
09.2022 - Current
Business Marketing Manager
Walkoffbulldogz LLC
05.2021 - Current
Cybersecurity Intern
Saint Peter's University
09.2019 - 05.2021
Master of Science - Cyber Security
Saint Peter's University
Bachelor of Arts - Criminal Justice
Saint Peter's University