JOSE MARTINEZ GONZALEZ
Seattle,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Costumer Service Representative
The Seattle Shirt Company
Seattle
03.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Mrc Tier1 Representative
SEIU
Washington,WA
01.2022 - 03.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Collected, arranged, and input information into database system.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
MoneyTree
Renton
04.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing, and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Warehouse Worker
Madrona Specialty Foods
Kent
07.2020 - 03.2021
- Handled incoming and outgoing orders
- Assisted with preparing the docks
- Loaded/unloaded trucks and boxes
- Operated pallet jacks and racking systems
- Marked and packaged items
- Carried out transactions with drivers
- Worked as a forklift Driver and operator
- Delivering packages.
Manager's Assistant
McDonald's Seatac (International Airport)
SeaTac
10.2017 - 03.2020
- Ran errands to support the daily needs of management
- Scheduled meetings and managed calendar
- Attended monthly sales meetings and reported pertinent information to employees
- Helped design, create, and implement outlet menu changes to attract customers and boost sales revenue
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Assisted coworkers and staff members with special tasks daily
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High School Diploma -
Hazen High School
06.2018
Skills
- Management Expert
- Customer Satisfaction Expert
- Boost (C Libraries) Expert
- Professional Services Expert
- Multitasking Expert
- Billing Expert
- Payment Processing Expert
- Customer Service Expert
- Data entry
- Sales Expert
- File Management Expert
- Service Delivery Expert
- Empathy Expert
- Accounting Expert
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service Representative
The Seattle Shirt Company
03.2023 - Current
Mrc Tier1 Representative
SEIU
01.2022 - 03.2023
Customer Service Representative
MoneyTree
04.2021 - 06.2022
Warehouse Worker
Madrona Specialty Foods
07.2020 - 03.2021
Manager's Assistant
McDonald's Seatac (International Airport)
10.2017 - 03.2020
High School Diploma -
Hazen High School