JOSE MARTINEZ GONZALEZ
Seattle,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Costumer Service Representative
The Seattle Shirt Company
03.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Housekeeping
Hilton Hotel
10.2022 - 03.2023
- Developed and implemented a new cleaning schedule that increased efficiency and reduced costs
- Responded to any complaints and requests in a timely and professional manner
- Assisted in the setup of events and meetings, ensuring that all areas were prepared and presentable
- Maintained inventory and ordered supplies as needed
- Performed daily cleaning inspections to ensure the highest standards of hygiene were maintained
- Restocked all guest rooms with supplies and amenities on time, ensuring a pleasant guest experience
- Performed check-ins and check-outs to ensure rooms were properly cleaned and prepared for the next guest.
Customer Service Representative
MoneyTree
04.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing, and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Warehouse Worker
Madrona Specialty Foods
07.2020 - 03.2021
- Handled incoming and outgoing orders
- Assisted with preparing the docks
- Loaded/unloaded trucks and boxes
- Operated pallet jacks and racking systems
- Marked and packaged items
- Carried out transactions with drivers
- Worked as a forklift Driver and operator
- Delivering packages.
Manager's Assistant
McDonald's Seatac (International Airport)
10.2017 - 03.2020
- Ran errands to support the daily needs of management
- Scheduled meetings and managed calendar
- Attended monthly sales meetings and reported pertinent information to employees
- Helped design, create, and implement outlet menu changes to attract customers and boost sales revenue
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Assisted coworkers and staff members with special tasks daily
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High School Diploma -
Hazen High School
06.2018
Skills
- Management Expert
- Customer Satisfaction Expert
- Boost (C Libraries) Expert
- Professional Services Expert
- Multitasking Expert
- Billing Expert
- Payment Processing Expert
- Payroll Administration Expert
- Customer Service Expert
- Sales Expert
- File Management Expert
- Service Delivery Expert
- Empathy Expert
- Accounting Expert
Timeline
Costumer Service Representative
The Seattle Shirt Company
03.2023 - Current
Housekeeping
Hilton Hotel
10.2022 - 03.2023
Customer Service Representative
MoneyTree
04.2021 - 06.2022
Warehouse Worker
Madrona Specialty Foods
07.2020 - 03.2021
Manager's Assistant
McDonald's Seatac (International Airport)
10.2017 - 03.2020
High School Diploma -
Hazen High School
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