Marcel De Oleo Morillo
Brooklyn,NY
Summary
Customer-focused and results-driven professional with experience in retail and banking call centers. Skilled at handling high-volume inquiries, resolving customer issues efficiently, and maintaining a positive client experience. Strong communicator with the ability to adapt quickly, work under pressure, and collaborate effectively in team environments.
Overview
1
1
year of professional experience
Work History
Foot Locker Representative
Foot Locker
New York, NY
02.2024 - 10.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Call Center Representative
Merrick Bank
Merrick, NY
09.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Skills
- Patience and tolerance
- Physical fitness
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Foot Locker Representative
Foot Locker
02.2024 - 10.2024
Call Center Representative
Merrick Bank
09.2023 - 03.2024