Jose Medina
San Fernando,CA
Summary
Diligent Line Service Technician with solid background in line service operations and track record of supporting efficient aircraft turnaround processes. Demonstrated ability to ensure compliance with aviation safety standards while providing top-notch ground services. Proven skills in fueling and ramp operations, showcasing reliability and adaptability in dynamic environments.
Overview
4
4
years of professional experience
Work History
Line Service Technician
Atlantic Aviation
05.2023 - Current
- Learned and adhered to safety protocols for aircraft fueling and servicing.
- Assisted in performing routine maintenance checks on ground support equipment.
- Collaborated with team members to ensure timely turnaround of aircraft.
- Gained proficiency in operating fuel trucks and ground power units.
- Supported seamless operations during peak periods by flexibly adapting to varying roles and responsibilities as needed.
- Contributed to team's achievement of safety goals by adhering to strict safety protocols and reporting potential hazards.
Customer Service Manager
AutoZone
04.2021 - 11.2023
- Led customer service team to enhance response time and improve customer satisfaction.
- Developed training programs for staff to increase product knowledge and service efficiency.
- Implemented quality assurance processes to ensure consistent service delivery across channels.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Improved service delivery consistency by monitoring and adjusting workflows.
Education
Golden Valley High School
Bakersfield, CA06-2018
Skills
- Fuel quality control
- Aircraft fueling
- Aircraft marshalling
- Ramp safety awareness
- Flight line operations
- Hand tool proficiency
- Fire prevention techniques
- Airport safety regulations
- Quality assurance procedures
- Hazardous material handling
- Environmental compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Line Service Technician
Atlantic Aviation
05.2023 - Current
Customer Service Manager
AutoZone
04.2021 - 11.2023
Golden Valley High School
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