Jose Melendez
Summary
Dynamic Administrative Assistant with a proven track record at Instituto Familiar De La Raza, excelling in project management and scheduling coordination. Adept at document preparation and maintaining data confidentiality, I effectively facilitated community outreach programs, enhancing operational efficiency and stakeholder engagement. Strong communicator committed to delivering results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Instituto Familiar De La Raza
San Francisco, California
02.2026 - Current
- Managed scheduling for staff meetings and community events at a cultural health organization.
- Coordinated communication between departments to ensure smooth operational flow.
- Assisted in preparing reports and documentation for community outreach programs.
- Maintained organized filing systems for client records and administrative documents.
- Supported the development of training materials for new employees and volunteers.
- Facilitated the distribution of informational resources to clients and stakeholders.
- Organized logistics for workshops and seminars focused on mental health awareness.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
OFFICE ADMINISTRATIVE ASSISTANT
COLE, SCOTT & KISSANE, P.A.
04.2024 - 06.2025
- Notarize Documents using my notary seal and commission number with previous request.
- Coordinated schedules and arranged meetings for attorneys and clients.
- Prepared legal documents and correspondence with attention to detail.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Sorted mail daily for distribution throughout the organization.
- Drafted professional business documents for various managers and executives.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained efficient workflow.
TEAM MEMBER
JDLINDSEY ENTERPRISES LLC – CHICK FIL A
11.2023 - 04.2024
- Prepared food items according to safety and quality standards.
- Maintained cleanliness and organization in dining and kitchen areas.
- Processed customer orders quickly and accurately at the front counter.
- Handled cash register operations and managed customer payments effectively.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Organized inventory shelves for easy access and maintenance of stock levels.
TECHNICAL SUPPORT SPECIALIST AGENT / PAYMENT DEPARTMENT
IBEX GLOBAL SOLUTIONS – TOAST INC.
06.2022 - 07.2023
- Provide personalized customer service to each of the members, managers or other members of the associated companies.
- Handling of confidential and sensitive information of the associated companies such as bank statements, fees and percentage of use for credit card payments (AMEX, VISA, MASTERCARD, DISCOVER) loans, etc.
- Issuance of credits for unrecognized charges, chargebacks or lost payments due to system errors.
- Resolved software issues by troubleshooting and guiding users through solutions.
- Coordinated communication between departments to resolve payment discrepancies.
- Monitored daily payment activity to ensure compliance with company policies.
- Provided assistance to customers with online banking transactions such as transfers and bill payments.
Education
Bachelor of Arts - Business Management
Western Governors University
Salt Lake City, UT06-2027
Skills
- Project management
- Scheduling coordination
- Document preparation
- Data confidentiality
- Technical support
- Microsoft Excel
- Legal administrative support
- Reception oversight
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Florida State Notary Public
Timeline
Administrative Assistant
Instituto Familiar De La Raza
02.2026 - Current
OFFICE ADMINISTRATIVE ASSISTANT
COLE, SCOTT & KISSANE, P.A.
04.2024 - 06.2025
TEAM MEMBER
JDLINDSEY ENTERPRISES LLC – CHICK FIL A
11.2023 - 04.2024
TECHNICAL SUPPORT SPECIALIST AGENT / PAYMENT DEPARTMENT
IBEX GLOBAL SOLUTIONS – TOAST INC.
06.2022 - 07.2023
Bachelor of Arts - Business Management
Western Governors University