Jose Melendez
• Served as the go-to technical resource for complex and escalated service calls, finding root causes on problems other technicians could not solve and cutting repeat visits.
• Improved startup and commissioning quality by coaching installation teams after startup
problems and enforcing manufacturer procedures.
• Built technician skill across the team through onsite, hands-on training in controls, refrigeration, and diagnostic software.
• Led new-hire onboarding at Pro Air Mechanical, preparing new technicians to work safely, follow manufacturer standards, and represent the company well with customers.
• Reviewed service tickets and callbacks to find quality gaps, then fixed them through coaching and process corrections.
• Created on-call schedules and coordinated between dispatch, technicians, and account customers to keep service reliable and response times steady.
• Resolved difficult customer situations with clear communication and empathy, protecting key accounts and customer trust.
• Serviced a wide range of equipment families, including AAON, Trane, Carrier, Lennox, Daikin, Mitsubishi, Heatcraft, Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, and Follett, plus walk-in coolers, multi-evaporator systems, and supermarket rack systems.
• Spent 15 years deepening expertise in HVACR controls and building automation, including diagnostic software, VFD programming, and fire alarm integration with HVAC equipment.
Work History
Service Manager
11 Years 2 Months- Boosted client satisfaction rates by managing open communication channels and addressing concerns promptly.
- Mentored team members in sales best practices to drive performance improvement.
- Provided constant technical support to team members during after-hours emergencies and normal business hours via phone.
- Coordinated on-site support to assist technicians with problematic equipment diagnostics.
- Reviewed service tickets completed by team members. Flagged service issues for service manager review. Created follow-up tickets and confirmed repairs before closing service tickets.
- Responded to emergency calls when team members could not resolve issues on first attempt, confirmed final resolution, and completed account repairs.
- Shared information with team members regarding new technology and equipment upgrades for installation and service delivery.
- Reviewed service equipment information across weekly schedule to enable field team member readiness for potential issues.
- Performed start-ups and commissioning for critical low-temperature applications as low as -36°C by executing proper nitrogen purging procedures during brazing of copper lines and connections, confirming sealed refrigeration circuits using decay tests.
- Extensive hands-on experience with AAON Prism 2, Mitsubishi City Multi Maintenance Tool, Daikin D-Checker, Trane Tracer TU, Trane Symbio and IntelliPak, Lennox CORE, Carrier WeatherMaster and WeatherMaker, Heatcraft Beacon II and IntelliGen, Copeland (Emerson) E2/E3/CPC rack controls, I/O Flex boards, Allen-Bradley PLCs, and VFDs from multiple manufacturers.
- Coordinated troubleshooting and installation support for subcontractors on communication safety and pneumatic controls tied to HVAC refrigeration and cooking equipment serviced.
- Managed communications with Office Dispatch and upper management regarding problematic calls, providing procedural guidance on next steps.
- Provided accurate estimates, quotes, and equipment sizing for repairs, complete replacement surveys, as requested by company.
Field Supervisor
8 Years 1 Month- Performed troubleshooting and diagnosis on malfunctioning equipment. WIC, WIF, IM all HVAC up to 25tons including high/low pressure gas equipment.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components and systems to evaluate performance and identify concerns.
Lead Technician
1 Year 9 Months- Repaired, inspected, and fully diagnosed application systems, including WiF/WIC ice machines supporting multi-evaporator systems, dishwashers, and cookline equipment.
Education
Associate of Applied Science - HVAC/R
Skills
Certification
- EPA Universal
- OSHA