Jose Mendoza
Summary
Logical operations lead with natural gifts in performing quality controls and monitoring team productivity. Committed to contributing toward the achievement of the company's operational and strategic objectives.
Overview
7
7
years of professional experience
Work History
Operations Lead
FedEx Corporation
Pflugerville, Tx
02.2021 - Current
- Resolved customer inquiries related to deliveries, enhancing satisfaction and retention.
- Guided and mentored junior staff, fostering skill development and team cohesion.
- Collaborated with team members to optimize logistics processes.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Led and developed a team of 15-30 employees to enhance engagement and operational excellence.
- Manage daily station operations, ensuring full compliance and implement policies and FedEx procedures
- Recognized for strong leadership through consistently high employee engagement survey results
Courier
FedEx Corporation
Pflugerville, Texas
04.2019 - Current
- Delivered FedEx services with accuracy, efficiency, and strong customer focus
- Presented FedEx products and services to customers to support business growth.
- Applied real-time problem-solving to meet customer needs and resolve delivery challenges.
- Maintained knowledge of shipping regulations and compliance requirements.
- Operated delivery vehicles to ensure timely package transportation.
- Coordinated route planning to enhance delivery efficiency.
- Managed loading and unloading of packages with safety protocols.
Education
Georgetown High School
Georgetown, TxSkills
- Logistics scheduling
- Route planning
- Regulatory compliance
- Operational efficiency
- Employee training
- Team building
- Customer service
- Effective communication
- Conflict resolution
- Time management
Languages
Spanish
Professional
English
Professional
Timeline
Operations Lead
FedEx Corporation
02.2021 - Current
Courier
FedEx Corporation
04.2019 - Current
Georgetown High School