Jose Menendez
Apopka
Summary
Results-oriented Collections Agent with extensive experience in debt negotiation and account management. Proven ability to resolve disputes and educate customers on financial options, enhancing recovery rates. Skilled in utilizing negotiation techniques and maintaining accurate records to meet collection targets, while ensuring compliance with industry standards.
Overview
3
3
years of professional experience
Work History
Collections Agent
Consumer Portfolio Services
05.2025 - Current
- Resolved customer inquiries by managing inbound and outbound account calls.
- Educated customers on payment options and effective repayment plans available.
- Maintained accurate records of interactions using internal documentation systems.
- Streamlined collections processes through team collaboration for enhanced efficiency.
- Negotiated full balance collections by utilizing effective communication strategies.
- Addressed disputes by investigating discrepancies and facilitating quick resolutions.
Auto Technician
Discount Tire
03.2023 - 04.2025
- Ensured vehicle performance and safety through effective diagnostics and repairs.
- Enhanced customer service by conducting efficient tire installations and rotations.
- Prevented future breakdowns by performing comprehensive vehicle inspections.
- Maintained readiness for repairs by managing tools and equipment inventory.
- Trained new technicians on best practices for service excellence and efficiency.
- Streamlined workflow processes, boosting overall shop productivity and team collaboration.
Education
High School Diploma -
Wekiva High School
Apopka, FL05.2023
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Debt management
- Delinquent account management
- Billing procedures
- Fair debt practices
Accomplishments
- Successfully resolved the required percent or more of collections-related issues.
- Consistently earned high-quality scores during post interaction customer surveys.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Collections Agent
Consumer Portfolio Services
05.2025 - Current
Auto Technician
Discount Tire
03.2023 - 04.2025
High School Diploma -
Wekiva High School