Jose Mercado
Wesley Chapel,FL
Summary
Extremely determined Customer service representative with 5+ years of experience providing one of a kind customer service and support. Proven track records of resolving customer complaints and increasing customer satisfaction by 20%. Possess impeccable communication, problem solving and organizational skills, as well as an aptitude for quickly learning new Technologies.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Spectrum
02.2020 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service/Driver
Aarons Furniture Store
11.2018 - 02.2020
- Delivered vehicles to other locations or vendors throughout country.
- Picked up and delivered trucks for service department.
- Kept accurate log of daily deliveries and pick-ups.
- Handled all calls and orders regarding customers who werent able to speak english
Customer Service Associate
Publix
03.2014 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Barbering
Erwin Technical College
Tampa, FL03.2024
High School Diploma -
Overhills High School
Spring Lake, NC06.2012
Skills
- Dedicated to becoming a better person everday
- Reading Comprehension
- Excellent Written and Oral Communication
- Microsoft Office
- Ability to Work Independently
- Inputting Claims
- Hard worker
- Customer Service specialist
- Tri-lingual
(english,spanish and portuguese)
Timeline
Customer Service Specialist
Spectrum
02.2020 - 02.2023
Customer Service/Driver
Aarons Furniture Store
11.2018 - 02.2020
Customer Service Associate
Publix
03.2014 - 03.2018
Barbering
Erwin Technical College
High School Diploma -
Overhills High School