Josiah Smith
Baltimore,Md
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communicating with clients. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Comcast, Xfinity
01.2007 - 12.2022
- Resolved concerns with products or services to help with retention and drive sales
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Maintained and managed customer files and databases
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
Education
Bachelor of Science - Human Services
Walden University
Baltimore, MD04.2023
No Degree - Computer And Information Sciences
Lincoln Technical Institute - Columbia
Columbia, Md05.2002
Skills
- Addictions Assessment
- Crisis & Positive Intervention
- Crisis Response
- Person Centered Case Management
- Advocating for Community Resources
- Soft Skills
- Effective Communication: Public Speaking and Writing
- Critical Thinking: by Organizing brainstorming sessions
- Creativity: open minded
- Problem-Solving Attitude: With win win solution and goal orientated mind frame
- Senior Leadership Support
Affiliations
Member of the Honor Society of NSLS
National Society of Leadership and Success (NSLS)
Alpha Sigma Lambda
Lincoln Tech:
Trade for computer Networking / Hardware Software
Timeline
Customer Service Specialist
Comcast, Xfinity
01.2007 - 12.2022
Bachelor of Science - Human Services
Walden University
No Degree - Computer And Information Sciences
Lincoln Technical Institute - Columbia
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