Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose M. Lopez

Orlando

Summary

Professional with strong background in customer service and financial record keeping. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Cash Office Clerk

The Boathouse
09.2023 - Current
  • Ensure that financial transactions are handled accurately and efficiently while maintaining a secure system for the restaurant's cash flow.
  • Audit recorded sales, cash and credit card payments, and tips to ensure accuracy and identify any discrepancies.
  • Prepare daily bank deposits and ensure funds are securely transferred.

Lead Host & Guest Relations

The Boathouse
11.2020 - Current
  • Welcome customers warmly and operate seating arrangements to seat promptly and timely.
  • Manage reservation systems through phone calls and coordinate the waiting list during busy periods.
  • Ensure that the restaurant’s service runs smoothly and that guest expectations are met.

Event Operations Supervisor

AUE Staffing Inc.
10.2019 - 03.2020
  • Ensure event spaces are prepared in advance by arranging furniture, lighting, and audio-visual equipment for upcoming conventions.
  • Collaborated with cross-functional teams to ensure seamless integration of event logistics, marketing campaigns, and sales initiatives.

Lifeguard

Jeff Ellis and Associates
03.2019 - 10.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Education

Bachelor of Science - Psychology

University of Central Florida

Associate of Arts - General Studies

Seminole State College of Florida

Skills

  • Customer Service
  • CIW & CPR Certified
  • Remote Work
  • Organizational Excellence
  • Leadership
  • Time Management

Languages

English
Spanish

Timeline

Cash Office Clerk

The Boathouse
09.2023 - Current

Lead Host & Guest Relations

The Boathouse
11.2020 - Current

Event Operations Supervisor

AUE Staffing Inc.
10.2019 - 03.2020

Lifeguard

Jeff Ellis and Associates
03.2019 - 10.2019

Associate of Arts - General Studies

Seminole State College of Florida

Bachelor of Science - Psychology

University of Central Florida

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