Jose Morales
Harlingen,TX
Summary
Dynamic security professional with extensive experience at Southwest Key Program, excelling in surveillance monitoring and crisis management. Proven ability to enhance safety protocols and enforce access control measures, ensuring a secure environment. Recognized for strong communication skills and quick response time, contributing to a vigilant and effective security team. Skilled Security Monitor with solid background in maintaining safety and security for diverse settings. Strengths include strong observational skills, decisive problem-solving abilities, and ability to maintain composure during high-stress situations. Past roles have demonstrated success in reducing incidents through vigilant monitoring of surveillance systems and proactive engagement with potential security threats.
Overview
16
16
years of professional experience
Work History
Security Monitor
Southwest Key Program
Brownsville, TX
11.2018 - 03.2025
- Secure premises and personal by patrolling, monitoring surveillance, inspecting buildings and access points permitting entry.
- Identified areas needing improvement in terms of security measures taken within the organization's facilities.
- Provided guidance and support to customers regarding safety concerns or issues related to security operations.
- Maintained records of all security-related activities in the form of logs or other documents.
- Participated in training sessions related to safety protocols and operating procedures.
- Enforced access control policies at entrances and exits of the premises.
- Inspected buildings on a daily basis to ensure they are secure and free from hazards or threats.
- Analyzed data collected from surveillance systems to detect patterns that may indicate criminal activity or potential risks and threats.
- Investigated incidents, wrote detailed reports, and submitted them to supervisors or law enforcement when necessary.
- Ensured that all equipment used for monitoring purposes is working properly at all times.
- Coordinated with other departments such as IT and Human Resources for security-related matters.
Assistant Shift Leader
Southwest Key Program
Brownsville, TX
11.2016 - 10.2018
- Prepared workstations with ingredients and tools to increase efficiency.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with state regulations pertaining to child welfare services delivery.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Provided crisis intervention services during times of distress or emergency situations.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Developed and implemented individualized plans to meet the needs of youth in care.
- Supported individuals by facilitating weekly group sessions.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Security Officer
Border Security Force
Brownsville, TX
03.2013 - 09.2014
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Shipping and Receiving Clerk
Contec
Brownsville, TX
01.2010 - 11.2013
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Processed returns and exchanges according to company policies.
- Operated computers to access information related to shipping activities.
- Managed inventory levels through accurate record keeping.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Shipping and Receiving Clerk
S.O.S Shipping is Our Specialty
South Padre Island, Texas
05.2009 - 10.2010
- Computed shipping, storage or demurrage charges using computer or price list.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Traced missing material and shipments through vendor and customer communications.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Weighed mail to determine correct postage.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Education
Some College (No Degree) - Criminal Justice
UTB/TSC
Brownsville, TXSkills
- Surveillance monitoring
- Access control
- Crisis management
- Communication skills
- Situational awareness
- Professionalism
- Ground patrol
- Patrol buildings
- Vigilant and watchful
- Quick response time
- Self motivation
- CPR certified
- Team player
- Patrolling
- Teamwork
- Rule enforcement
- Stress tolerance
- Observation
Languages
Spanish
Professional
Timeline
Security Monitor
Southwest Key Program
11.2018 - 03.2025
Assistant Shift Leader
Southwest Key Program
11.2016 - 10.2018
Security Officer
Border Security Force
03.2013 - 09.2014
Shipping and Receiving Clerk
Contec
01.2010 - 11.2013
Shipping and Receiving Clerk
S.O.S Shipping is Our Specialty
05.2009 - 10.2010
Some College (No Degree) - Criminal Justice
UTB/TSC