Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Nino, Jr.

Laredo,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Apple IOS Senior Advisor Tier 2

Concentrix
Laredo, TX
03.2022 - 04.2023
  • Answer user inquiries regarding computer software and hardware operation, and log customer information using company ticketing system
  • Make decisions regarding exceptions to out-of-warranty repairs
  • Assist customers with troubleshoot issues with their Apple products, answer questions about product features and functions, and provide advice on how to best use their Apple products
  • Resolving customer's issues in a clear a courteous manner
  • Resolving problems pertaining to malfunctioning products
  • Managing call flow and responding to technical support needs of the customer
  • Providing basic and high-level IT support to non-technical personnel
  • Installing software and modifying hardware
  • Programming and troubleshoot devices after installation
  • Following up with clients to ensure optimal customer satisfaction
  • Providing on-call support for critical issues
  • Describing solutions to customers accurately and persuasively
  • Defining and documenting technical procedures and customer solutions
  • Demonstrating professionalism and courtesy with customers at all times
  • Identifying and solving high level technical issues with a variety of diagnostic tools
  • Managing customers' expectations and experience to a high degree of customer satisfaction
  • Enthusiastically participating in job related training

Mac OS Advisor Tier 1

Concentrix
Laredo, TX
05.2020 - 03.2022
  • Selecting appropriate hardware and software
  • Finding and resolving technological challenges
  • Recognizing and correcting problems
  • Troubleshooting and resolving network difficulties
  • Hardware and software installation and configuration
  • Maintaining and evolving Mac management
  • Being an expert in MacOS, iOS and Apple technologies
  • Recommending and reviewing solutions to meet business requirements
  • Interacting with users and guiding them on queries and issues related to hardware and software

Apple IOS Advisor Tier 1

Concentrix
Laredo, TX
04.2019 - 04.2020
  • Provide base level IT support to non-technical personnel within the business
  • Manage call flow and responded to the technical support needs of customers
  • Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions
  • Resolve customer issues in a clear, courteous and straightforward manner
  • Manage customer's expectations and experience to a high degree of customer satisfaction
  • Demonstrate professionalism and courtesy with customers at all times
  • Identify and solve technical issues with a variety of diagnostic tools
  • Remain up-to-date on the latest technologies and solutions applicable to company products

General Manager

My Wireless Texas
Laredo, TX
11.2017 - 10.2018
  • Meeting and exceeding monthly goals and sales quotas
  • Promoting superior customer service
  • Motivating your sales team to meet and exceed monthly goals and quotas
  • Recommend methods, resources, and implementation for service improvement and growth based on operational needs/capabilities
  • Up-to-date knowledge of all products and services
  • Ongoing sales product and compliance trainings
  • Managing Operations, Inventory weekly and monthly inventory
  • Ongoing sales, product and compliance trainings
  • Monitoring and prioritizing workflow and schedules
  • Builds, develops and leads a management team and staff capable of carrying out organizational objectives

Assistant Manager

My Wireless Texas
Laredo, TX
07.2016 - 11.2017
  • Execute and exceed on sales and operation initiatives in a timely manner
  • Identified current and future customer needs by establishing rapport
  • Assisted the General Manager in maintaining location operations, inventory, and appearance
  • Assisted the General Manager in helping with schedules when needed
  • Make daily bank deposits
  • Assisted the General Manager in the development, training, and management of team members

Mobile Team Lead

Best Buy
Laredo, TX
12.2014 - 04.2016
  • Engage customers using selling skills to build complex, connected solutions in a fast\-paced, dynamic environment where customers feel supported and leave delighted
  • Inspire customers by showing them what’s possible with technology
  • Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals
  • Provide peer feedback and coaching to Sales Consultants to improve results and increase customer delight
  • Prepare employee weekly work schedule

Mobile Sales Associate

Best Buy
Laredo, TX
12.2013 - 12.2014
  • Provide personalized service and exceptional expertise for customers
  • Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions
  • Develop, maintain and communicate strong, up to date knowledge of wireless products, accessories, pricing plans and service features

Product Process Supervisor

Best Buy
Laredo, TX
10.2012 - 12.2013
  • Lead and mentor team on adherence to the Department Execution Model related to inventory process, procedure, and strategy
  • Ensure accurate record keeping, storage, and shipment/transfer of product to and from the store
  • Uphold adherence to physical asset protection process to foster a foundational strong shrink culture throughout the store
  • Assist Manager in hiring selection, performance management, and disciplinary actions
  • Prepare and conduct team meetings, trainings and other special events to communicate clear goals to team

SWAT Inventory Specialist

Best Buy
Laredo, TX
02.2010 - 10.2011
  • Executing the inventory integrity process from end to end
  • Completing inventory daily tasks as assigned
  • Communicating and coaching store employees and leadership on the importance of inventory integrity and any process gaps that were identified

Product Process Specialist

Best Buy
Laredo, TX
07.2009 - 02.2010
  • Follow weekly merchandising kit instructions, merchandise designated areas including confirming products are put on the sales floor properly and in a timely manner
  • Ensure program guidelines are followed by confirming rainchecks follow-ups are completed
  • Support product integrity by processing products in timely and organized manner, up-stocking and down-stocking products on the floor shelves according to company standards, stock and process media shipments, and complete ad set changes and signage
  • Responsible for receiving and shipping merchandise including removing merchandise from truck, compare against packing lists, and applying security tags to the product and moving it to the sales floor or warehouse storage

Head Installer

SunKing Custom Audio/Video
Laredo, TX
07.2000 - 04.2009
  • Familiarity with luxury and high end brands such as Denon, Marantz, Integra, Definitive Technology, Sonos, Samsung, Sony amongst others
  • Provide supervision, direction, and be held accountable for all assignments performed by Audio Visual (AV) Technicians and Installers, including deliveries, audio visual system installation, and testing. Pre-wire and retrofit wiring of A/V and home automation projects
  • Pulling audio/video/phone & data wire throughout residential and commercial buildings
  • Installation of Televisions, music systems, speakers (floor, wall mounted, and recessed), entry systems, motorized shades, and computer networks
  • Install and program whole home automation systems including light, shade, and HVAC control systems, video distribution systems, distributed home audio, security camera systems and universal remotes
  • Interact with designers, architects and other industry professionals

Education

High School Diploma -

J.W. Nixon High School
Laredo, TX
05.1998

Skills

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Problem-solving abilities
  • Bilingual Customer Support
  • Time Management
  • Positive Attitude
  • Improving Customer Experience
  • Active Listening Skills
  • Interpersonal Skills

Languages

Spanish
Professional

Timeline

Apple IOS Senior Advisor Tier 2

Concentrix
03.2022 - 04.2023

Mac OS Advisor Tier 1

Concentrix
05.2020 - 03.2022

Apple IOS Advisor Tier 1

Concentrix
04.2019 - 04.2020

General Manager

My Wireless Texas
11.2017 - 10.2018

Assistant Manager

My Wireless Texas
07.2016 - 11.2017

Mobile Team Lead

Best Buy
12.2014 - 04.2016

Mobile Sales Associate

Best Buy
12.2013 - 12.2014

Product Process Supervisor

Best Buy
10.2012 - 12.2013

SWAT Inventory Specialist

Best Buy
02.2010 - 10.2011

Product Process Specialist

Best Buy
07.2009 - 02.2010

Head Installer

SunKing Custom Audio/Video
07.2000 - 04.2009

High School Diploma -

J.W. Nixon High School

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Jose Nino, Jr.