Jose Ocampo
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Insomnia Cookies
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Store Manager
Taco Bell
02.2020 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
Team Member
Subway
08.2014 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Technical Operator
Tenaris
08.2012 - 07.2014
- Collaborated with cross-functional teams to ensure smooth workflow and meet deadlines for deliverables.
- Trained machine operators in correct use, calibration procedures and basic repairs.
- Optimized machine performance for increased output through regular maintenance and calibration.
- Enhanced product quality by closely monitoring and adjusting production settings as needed.
Assembler
TWR Lighting
05.2009 - 06.2012
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Education
High School Diploma -
Lucero Del Bosque
Mexico, ME06.1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Team Leadership
- Process Improvement
- Workload Management
- Operations Management
- Sales Strategies
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Insomnia Cookies
03.2023 - Current
Assistant Store Manager
Taco Bell
02.2020 - 10.2022
Team Member
Subway
08.2014 - 01.2020
Technical Operator
Tenaris
08.2012 - 07.2014
Assembler
TWR Lighting
05.2009 - 06.2012
High School Diploma -
Lucero Del Bosque
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