Jose Ortellado
Silver Spring,MD
Summary
Hospitable individual with expertise in safe food preparation. Accurately takes orders and prepares daily food items to satisfy customers. Experienced Front Desk professional offering superior hospitality service. Highly skilled in mitigating dissatisfaction and increasing guest loyalty through targeted service, with friendly and decisive approach to resolving challenges.
Overview
2
2
years of professional experience
Work History
Volunteer
Elim Maryland
08.2022 - Current
- Approached issues proactively to best meet current and future community needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Tasked with raising funds for youth group, and also managing funds of youth group.
- In charge of creating fun events for youth to participate in and contacting those in charge of baking to create sales schedule.
Counter Helper
Panda Express
Bethesda, MD
03.2023 - 06.2023
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Enhanced customer satisfaction by providing efficient and courteous service at the counter.
- Streamlined order processing for faster turnaround times, leading to increased sales.
Education
Bachelor of Science - Data Science
Mount St Mary's University
Emmitsburg, MD05-2027
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2023
Skills
- Organization and Time Management
- Leadership
- Purchase Needs Determination
- Critical Thinking
- Store Cleaning
- Listening Skills
- Social Perceptiveness
- Timely Food Delivery
- Communication
- Team Work
- Flexible Schedule
Affiliations
- Played Soccer for Maryland Bobcats
- Started Dodgeball Club at Mount St.Mary's
- Current D1 athlete at Mount St.Mary's
References
References available upon request.
Timeline
Counter Helper
Panda Express
03.2023 - 06.2023
Volunteer
Elim Maryland
08.2022 - Current
Bachelor of Science - Data Science
Mount St Mary's University
High School Diploma -
Montgomery Blair High School