Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Ortiz

San Antonio,TX

Summary

With a proven track record at Carvana, I excel in automotive detailing and customer service, enhancing vehicle aesthetics and client satisfaction. Skilled in teamwork and collaboration, I consistently met deadlines, contributing to a positive customer experience. My dedication to workplace safety and efficiency has significantly improved service delivery, achieving and exceeding targets.

Overview

4
4
years of professional experience

Work History

Detail Associate

Carvana
04.2024 - Current
  • Demonstrated commitment to sustainability by utilizing eco-friendly products whenever possible during detailing process.
  • Increased customer satisfaction by providing timely and efficient services with attention to detail.
  • Completed thorough inspections of completed work to guarantee top-quality results for customers consistently.
  • Improved overall customer experience by promptly addressing concerns or special requests throughout service process.
  • Enhanced vehicle appearance by meticulously cleaning both interior and exterior surfaces.
  • Consistently met deadlines for completion of detailing assignments, ensuring prompt delivery of vehicles back to customers.
  • Collaborated with team members to ensure comprehensive detailing services were provided efficiently.

Wheeled Vehicle Mechanic (91B)

Army National Gaurd
10.2020 - Current
  • Enhanced vehicle performance by conducting routine maintenance and repairs on various wheeled vehicles.
  • Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
  • Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
  • Assisted in recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
  • Optimized fuel efficiency by adjusting tire pressure levels according to manufacturer recommendations.
  • Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within unit.
  • Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
  • Ensured safe operation of vehicles through meticulous inspections and adherence to safety protocols.
  • Contributed to efficient shop operations by maintaining clean, organized workspace for optimal productivity.
  • Maximized vehicle lifespan with regular preventive maintenance checks and services, reducing overall repair costs.
  • Evaluated effectiveness of alternative repair approaches, streamlining processes and increasing overall productivity.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Repaired and replaced worn and damaged components.
  • Handled repair work and maintenance to keep vehicles functional.

Automotive Technician

Ford
10.2023 - 03.2024
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Cargo Agent

SMX Cargo
05.2022 - 08.2022
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Conducted thorough quality checks on outgoing shipments to minimize potential damages during transit.
  • Collaborated with sales representatives to identify upselling opportunities for additional services or products offered by the company.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Utilized computer systems to manage cargo shipments and accurately track goods.

Sales Associate

Finish Line
11.2021 - 08.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Humble High School
Humble, TX
05.2001 -

Skills

Workplace Safety

Team Coordination

Sales Support

Visual Inspection

Customer Service

Vehicle Inspection

Automotive detailing

Safety Inspections

Honest and Dependable

Multitasking

Teamwork and Collaboration

Self Motivation

Decision-Making

Reliable and Responsible

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Detail Associate

Carvana
04.2024 - Current

Automotive Technician

Ford
10.2023 - 03.2024

Cargo Agent

SMX Cargo
05.2022 - 08.2022

Sales Associate

Finish Line
11.2021 - 08.2022

Wheeled Vehicle Mechanic (91B)

Army National Gaurd
10.2020 - Current

High School Diploma -

Humble High School
05.2001 -

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Jose Ortiz