Jose Lopez-Gaston
Experienced Sales Associate
Orlando
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Sales Associate
Coach
Orlando
09.2025 - Current
- Assisted customers in selecting apparel and accessories to enhance their shopping experience.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Processed customer transactions accurately using point-of-sale systems and cash handling procedures.
- Addressed customer inquiries and resolved issues to improve overall satisfaction levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Sales Associate
J. Crew Factory
Orlando
11.2024 - 09.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Bath and Body Works
Miami
08.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Hollister
Miami
05.2024 - 08.2024
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product value, quality, and style to educate and entice potential customers.
Education
G. Holmes Braddock Senior High School
Miami, FLSome College (No Degree) - Communications
Valencia College
Orlando, FLSkills
- Leadership
- Fashion styling
- Innovation and Creativity
- Social media proficiency
- Cash Register Operation
- Product Knowledge
- Customer service excellence
Languages
Fluent English
Fluent Spanish
Timeline
Sales Associate
Coach
09.2025 - Current
Sales Associate
J. Crew Factory
11.2024 - 09.2025
Sales Associate
Bath and Body Works
08.2024 - 10.2024
Sales Associate
Hollister
05.2024 - 08.2024
G. Holmes Braddock Senior High School
Some College (No Degree) - Communications
Valencia College