Jose Pantoja
Houston,TX
Summary
Experienced HVAC professional skilled in diagnostic testing, preventive maintenance, and project management. Proven ability to foster client relationships and improve service delivery, contributing to increased customer satisfaction and retention rates.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Technician
Platinum Ac & Heating
Houston, TX
06.2021 - Current
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks for heating and cooling systems, enhancing equipment longevity.
- Collaborated with team members to streamline service processes, improving response times.
- Trained junior technicians on troubleshooting techniques and safety protocols, fostering skill development.
- Developed customer relationships through effective communication and reliable service delivery, increasing repeat business.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Lead Installer
Air Cool Sam
Katy, TX
05.2012 - 06.2021
- Supervised installation projects to ensure quality and compliance with safety standards.
- Trained and mentored junior installers on best practices and techniques.
- Managed customer relationships, addressing concerns and ensuring satisfaction post-installation.
- Maintained inventory of tools and materials, ensuring readiness for upcoming projects.
- Improved customer satisfaction by providing efficient and accurate installations.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Installed complete systems at new residential and business construction sites.
HVAC Technician
Airforce Houston Heating & Cooling
Houston, TX
10.2006 - 05.2012
- Diagnosed HVAC system issues using advanced troubleshooting techniques.
- Performed routine maintenance to enhance system efficiency and reliability.
- Installed, repaired, and replaced heating and cooling equipment with precision.
- Collaborated with team members to optimize workflow and service delivery.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Calibrated equipment to achieve maximum efficiency.
- Repaired and replaced heating and air conditioning systems for commercial customers 20 tons split systems.
- Collaborated with senior technicians to enhance customer service and troubleshoot complex issues.
Education
Associate of Science - HVAC
Houston Community College
Houston, TX05-2006
High School Diploma -
Stephen F Austin High School
Houston, TX05-2004
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Problem and issue resolution
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- System installation
- Hand tool expertise
- Equipment inspection
- Diagnostics expertise
- Analytical thinking
- Customer relationship management
- Inventory management
- Operating test equipment
- Electrical systems
- HVAC systems
- Testing and evaluation
- Diagnostics skill
- Project management
- Work documentation
- Residential construction
- Commercial construction experience
- Project estimation and bidding
- Verbal and written communication
Certification
- Licensed with State of Texas-TDLR Register Air Conditioning & Refrigeration Technician.
- Certified HVAC Technician & EPA Universal
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Technician
Platinum Ac & Heating
06.2021 - Current
Lead Installer
Air Cool Sam
05.2012 - 06.2021
HVAC Technician
Airforce Houston Heating & Cooling
10.2006 - 05.2012
Associate of Science - HVAC
Houston Community College
High School Diploma -
Stephen F Austin High School