Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Paternina

Pharr,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Final Account Reviewer

Maximus
03.2021 - Current
  • Provided account oversight, validating practices and verifying contract compliance.
  • Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
  • Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
  • Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.

Business Sales Advisor

Charter Spectrum
03.2020 - 02.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.

Customer Service Specialist

Best Buy
05.2016 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Associate of Science - Computer Science

University of Rio Grande Valley
Edinburg, TX
04.2024

Skills

  • Data Analysis and Modeling
  • Administration and Operations
  • Customer Retention
  • Daily Client Contact
  • Customer Needs Assessments
  • Customer Satisfaction
  • Meeting Coordination and Support
  • Organization and Time Management
  • Excellent Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Final Account Reviewer

Maximus
03.2021 - Current

Business Sales Advisor

Charter Spectrum
03.2020 - 02.2021

Customer Service Specialist

Best Buy
05.2016 - 02.2020

Associate of Science - Computer Science

University of Rio Grande Valley

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Jose Paternina