Alexis Correa
Fort Worth,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Agent Services Representative
American Airlines
Dallas, TX
05.2022 - 09.2022
- Achieved established monthly goals.
- Followed up on department reports, contact information and missing enrollment and agent information.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Loan Processor
Town Square Mortgage
Dallas, Tx
07.2021 - 01.2022
- Informs the Processing Manager of discrepancies in the file and obtains direction on how to proceed, as applicable
- Submit approved mortgage loan files to closing for settlement
- Record data to track the status of loans in processing.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Loan Processor
Mr. Cooper
Irving, Tx
06.2019 - 10.2020
- Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information into loan processing systems
- Reviews loan application files to verify that all data is complete and meets standards, including the loan type and purpose, borrower assets, liabilities, and employment
- Verify and analyze loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with all applicable federal and state regulations.
Setup Processor
Mr. Cooper
Irving, Tx
07.2015 - 06.2019
- Issue FHA and VA case numbers to help clear the pipeline in a efficient and timely manner
- Assist team members by completing different necessary tasks to move loans forward
- Completing assumption loans by ordering and indexing documents when needed.
Customer Service Representative
Lufthansa
Dallas, TX
06.2014 - 07.2015
- Provide assistance with passenger and bag check in.
- Providing assistance with checking bag weight and tagging them accordingly.
- Meeting aircraft at scheduled time.
- Making sure aircraft departs on time.
Customer Service Representative
Farmers Insurance
Irving, Tx
03.2012 - 06.2013
- Assisted the agent in amending auto, homeowner, life and health policies
- Performed Daily clerical duties such as answering phone calls, collecting insured payments via phone or in the office in cash or check form.
Education
High School Diploma -
Central High School
Fort Worth, TX06.2013
Skills
- Self-motivated individual
- Ability to work under time constraints
- Excellent level of interpersonal skills to work effectively with other
- Ability to communicate effectively and professionally, both verbally and in writing
- Ability to rapidly acquire knowledge of departmental practices and procedures
- Analytical and Critical Thinking
Timeline
Agent Services Representative
American Airlines
05.2022 - 09.2022
Loan Processor
Town Square Mortgage
07.2021 - 01.2022
Loan Processor
Mr. Cooper
06.2019 - 10.2020
Setup Processor
Mr. Cooper
07.2015 - 06.2019
Customer Service Representative
Lufthansa
06.2014 - 07.2015
Customer Service Representative
Farmers Insurance
03.2012 - 06.2013
High School Diploma -
Central High School