Jose Perez
Houston,TX
Summary
Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Pawnbroker
Firstcash Inc
Houston, TX
01.2026 - 09.2026
- Assessed customer items for loan offers and resale value at First Cash pawn counter.
- Explained pawn terms, fees, and redemption policies to customers clearly.
- Processed cash transactions, tickets, and loan paperwork with accuracy.
- Resolved customer questions during pawn loans, sales, and redemptions.
- Inspected jewelry, electronics, and tools for condition and authenticity.
- Verified merchandise details and recorded inventory in store system.
- Maintained store cleanliness and organization throughout shifts.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
Sales Associate
Old Navy
Houston, Tx
09.2025 - 11.2025
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with retail sales, payments, and service questions.
- Processed purchases, returns, and exchanges using point-of-sale registers.
- Greeted Old Navy shoppers and provided friendly sales floor assistance.
- Supported team members with opening, closing, and floor recovery tasks.
- Folded, sized, and organized apparel displays on Old Navy sales floor.
- Assessed fitting rooms and returned items to proper departments.
- Answered customer questions about products, promotions, and store policies.
Education
Penn Foster Career School
Scranton, PA10-2026
Skills
- Cash handling
- Point of sale
- Inventory control
- Customer service
- Customer assistance
- Sales support
- Sales strategy
- Problem solving
- Adaptability and flexibility
- Professionalism
- Contract writing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pawnbroker
Firstcash Inc
01.2026 - 09.2026
Sales Associate
Old Navy
09.2025 - 11.2025
Penn Foster Career School