Jose Perez
Ridgewood
Summary
Results-driven professional with extensive experience in quality assurance testing and operational risk analysis. Known for identifying process gaps and delivering actionable recommendations, enhancing collaboration among stakeholders to achieve compliance and efficiency.
Overview
3
3
years of professional experience
Work History
MCA Quality Assurance Analyst
Citi
New York
03.2023 - Current
- Executed quality assurance testing for managers control assessment to verify risk and controls frameworks compliance.
- Collaborated with first line units stakeholders to conduct QA assessments, including planning, execution, and reporting.
- Identified process gaps and recommended enhancements to fortify control and risk frameworks.
- Managed QA portfolios, presenting findings to senior leadership while adhering to strict deadlines.
Operational Risk Sr Analyst (Product Owner)
Citi
New York
07.2023 - 03.2024
- Gathered requirements based on business needs for MCA to enhance efficiency and implementation.
- Utilized Jira to manage backlogs and ensure clear communication between development and business teams.
- Facilitated UAT calls with over 40 users to showcase new environment and demonstrate system functionalities.
- Created user testing scripts, tracked results in Jira, and delivered daily progress updates to stakeholders.
Production Support Analyst (Apprenticeship)
Citi
New York
01.2023 - 05.2023
- Analyzed production support issues to ensure timely resolution and maintain system performance.
- Collaborated with cross-functional teams to identify process improvements and enhance operational efficiency.
- implemented preventative measures including system updates, patching, and security enhancements.
Education
Associate of Applied Science - Computer Science
Queens Borough Community College
Queens, NY05-2023
Skills
- Quality assurance testing
- QA planning
- User testing
- Compliance frameworks
- Risk assessment
- Process improvement
- Jira management
- Stakeholder management
- Time management
- Attention to detail
Timeline
Operational Risk Sr Analyst (Product Owner)
Citi
07.2023 - 03.2024
MCA Quality Assurance Analyst
Citi
03.2023 - Current
Production Support Analyst (Apprenticeship)
Citi
01.2023 - 05.2023
Associate of Applied Science - Computer Science
Queens Borough Community College