JOSE POLANCO
Clifton,NJ
Summary
Skilled Store Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Ambitious professional extensively trained in leadership, fraud awareness, and store operations. Logical Store Manager skilled in problem-solving and creative decision-making. Poised and professional Manager skilled at developing employees, business, and services while recommending the best options to meet needs. Purposeful self-motivator with over 16 years of sales and retail experience. Excellent people skills.
Overview
22
22
years of professional experience
Work History
Store manager
Harmon
05.2013 - 03.2023
- Exceeded company productivity standards consistently
- Operated as a team and independently to accomplish business goals
- Consistently trained team to excel in all aspects of the business
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Ensured safety compliance according to company policy and state regulations
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
- Manage payroll and control expenses.
Line Striping Foreman
Bottom Line Striping LLC
07.2009 - 05.2013
- Experience with applying and removing latex and oil paint
- Read and interpret blueprints for traffic marking layouts
- Striping and seaming plan: Striping plan; layouts for the sports as shown on the drawings showing any field lines, logos, markings, and boundaries
- Perform a wide variety of (and sometimes complex) preparation and painting activities to ensure that maintenance issues are resolved, and projects are
- Completed in a safe, effective, and timely manner
- Maintain assigned District tools, supplies, equipment, and vehicle(s) to ensure their availability as needed to meet assigned maintenance objectives
- Prioritize and assign painting-related work orders to skilled maintenance staff
- Set up safety for painting operations (signs and lane shifts)
Sales Manager
Drug Fair
02.2001 - 06.2009
- Responsible for every phase of day-to-day store operations
- Led and guided the store team to increase sales and ensure efficiency
- Forecast future sales volumes to maximize profits
- Dealt with employment issues such as interviewing/hiring potential employees and conducting appraisals and performance reviews
- Ensured that quality standards, customer service, and health and safety are met
- Resolved safety and security issues
- Responded to customer complaints and comments
- Updated superiors on business performance, new initiatives, and other issues
- Monitored the sales floor regularly, talking to staff and customers, and identifying or resolving urgent issues
- Understood forthcoming customer initiatives and kept up with what local competitors were doing
- Initiated changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market
- Handle budget planning and tracking, accounting, and payroll
- Direct loss prevention initiatives, successfully reducing shrinkage
- Achieved the highest sales growth in the region; the store was chosen as a model store for the district.
Education
Some College (No Degree) -
Berkeley College
Little Falls, NJSkills
- Customer service
- Time management
- Decision making
- Sales Strategies
- Adaptable to changing conditions
- Store Operations Oversight
- Policies and Procedures
- Payroll Management
- Team Building and Leadership
- Inventory Management
- Documentation and Reporting
- Store Merchandising
- Staff Supervision
- Performance Evaluation and Monitoring
- POS Systems
- Operations Management
- Risk Management
Timeline
Store manager
Harmon
05.2013 - 03.2023
Line Striping Foreman
Bottom Line Striping LLC
07.2009 - 05.2013
Sales Manager
Drug Fair
02.2001 - 06.2009
Some College (No Degree) -
Berkeley College