Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Puente

Edinburg,TX

Summary

Fifteen years of combined experience in servicing bank equipment and electronic security systems including: Atm’s, drive up lanes, night drops, safes, locks, deal drawers, etc. Extensive background experience servicing intrusion alarms, access control, cctv and fire alarm systems in commercial settings. Mechanically and technically inclined with various types of equipment and tools.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

15
15
years of professional experience

Work History

Bank Service Technician

CONVERGINT TECHNOLOGIES
01.2020 - Current
  • Experience with running various type of work orders for financial institutions.
  • Part of a rotational on call including some holidays and weekends.
  • Provide necessary repair for drive up lane equipment that is down due to a number of reasons. Ex: Replace blowers, mother boards, contactors, switches, call/send buttons, etc.
  • Experience with repairing audio and video equipment like Audio Authority and Hamilton.
  • Provide combination changes to mechanical and digital locks of various brands.
  • Repair of Hamilton and Diebold night drops including getting customer deposits unjammed.
  • Provide Atm diagnosis followed by a proper repair to minimize banks downtime on their units.
  • Repair of various types of deal drawers (mainly Hamilton) including replacing parts that have gone bad and/or damaged.
  • Provide quick service to emergency calls. Ex. stuck carriers with customer's deposit.
  • Run service work orders related to electronic security and fire alarms.
  • Assisted clients in troubleshooting technical issues, ensuring effective resolution and customer satisfaction.
  • Diagnosed mechanical issues using diagnostic tools and recommended appropriate solutions.
  • Conducted routine maintenance and repairs on equipment to ensure optimal functionality.
  • Collaborated with team members to streamline repair processes, enhancing overall efficiency.

Alarm Service Technician

STANLEY SECURITY
01.2011 - 01.2020
  • Run electronic security related service calls for various large retail stores, restaurants, government buildings, data centers and much more.
  • Provide service repairs for access control systems. Ex. Replacing mag locks, Rex Motions, strikes, power supplies and bad wiring.
  • Experience with analog and network cameras of several different manufacturers.
  • Extensive troubleshooting experience with hard-to-find issues with damaged wiring and short to grounds.
  • Knowledge of various types of vendors like Bosch, DMP, Honeywell.
  • Experienced and licensed with Fire Alarm systems

Education

High School -

Westfield High School
Westfield, Indiana

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Lincoln Technical Institute
Indianapolis, Indiana

Skills

  • Hyosung Certified
  • Fire alarm licensed
  • Diebold
  • Hamilton Security
  • American Vault
  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Power tool proficiency
  • Documentation and reporting
  • Equipment troubleshooting

Languages

English
Professional Working

Timeline

Bank Service Technician

CONVERGINT TECHNOLOGIES
01.2020 - Current

Alarm Service Technician

STANLEY SECURITY
01.2011 - 01.2020

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Lincoln Technical Institute

High School -

Westfield High School

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Jose Puente