Jose Pulido
San Jacinto,CA
Summary
Knowledgeable professional with expertise in planning and problem-solving. Skilled in maximizing resource utilization for scalable operations and increased profitability. Demonstrated ability to build relationships and provide leadership.
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
iShared Transportation
Fontana, CA
11.2021 - 08.2024
- Maintained accurate records of employee attendance and performance reviews.
- Analyzed production, distribution, quality control, and inventory data.
- Monitored and provided feedback on staff performance for continual improvement.
- Built and maintained strong customer relationships by delivering exceptional customer service.
- Spearheaded the development and implementation of streamlined standard operating procedures, resulting in enhanced workflow efficiency.
- Supervised warehouse operations including shipment loading/unloading, order picking, and item packing.
- Conducted regular audits to identify operational process risks and areas for enhancement.
- Conducted interviews and provided recommendations for new hires during the hiring process.
- Developed inventory tracking processes to optimize stock levels and minimize shortages.
- Promptly addressed customer complaints to maintain high levels of customer satisfaction.
- Ensured workplace compliance with safety regulations.
- Conducted training sessions for newly hired staff on job expectations and organizational procedures.
- Managed daily operations, scheduled personnel, assigned tasks, and monitored progress
- Provided clear instructions for proper and safe equipment usage to employees.
- Trained, mentored and motivated employees to enhance team productivity.
- Conducted regular performance evaluations, providing staff with feedback and development opportunities.
- Analyzed operational data, identifying trends and implementing strategic improvements.
- Oversaw and implemented quality control processes to achieve a 75% enhancement in product and service quality.
- Led team of 15 to maintain optimal levels of efficiency and productivity in daily operations.
- Facilitated cross-department collaboration, optimizing operations and enhancing service delivery.
- Coordinated equipment maintenance and repair schedules to minimize downtime.
- Organized warehouse inventory based on product type and size.
- Tracked and verified shipping documents like bills of lading and manifests to ensure accurate completion prior to loading onto trucks.
- Conducted inspections on merchandise for damages before loading onto trucks.
- Loaded trucks using pallet jacks, forklifts, and other equipment.
- Received and organized incoming freight in warehouse storage areas.
- Verified accuracy of shipments against invoices and orders.
- Maintained cleanliness of work area at all times, including sweeping floors and wiping down surfaces.
- Collaborated with team members, ensuring timely completion of projects.
- Maintained inventory of items loaded and unloaded from vehicles.
- Immediately reported damaged goods to management for inspection.
- Clearing and maintaining loading dock to prevent accidents and injuries.
- Verified contents of freight containers by conducting inspections before loading.
- Maintained detailed records of outbound shipments, tracking numbers, carrier information, estimated arrival time, and shipment costs.
- Resolved discrepancies between carrier and vendor invoices and system data.
- Ensured compliance with all applicable laws pertaining to hazardous materials transportation.
- Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
- Collaborated with cross-functional teams to ensure efficient and punctual delivery of products and services.
- Performed analysis of customer requirements and identified optimal shipping methods to minimize costs.
- Negotiated carrier rates based on specific customer requirements and maintained cost control.
- Analyzed actual versus theoretical loads to assess truck capacity utilization.
- Created accurate and timely bills of lading for outbound shipments.
- Evaluated and identified areas for improvement in current logistics processes; recommended changes accordingly.
- Regularly communicated with carriers to ensure safe and timely delivery of goods.
- Guided warehouse personnel on appropriate loading techniques for different types of freight.
- Developed efficient loading plans for freight shipments, optimizing space and maximizing cost savings.
- Calculated practical delivery schedules and assigned optimal loads to different vehicle types based on client requirements and availability.
- Supervised subordinate staff members through guidance and training, allowing effective execution of shipment plans.
- Planned, scheduled, and maintained load compliance through efficient dispatching.
- Directed cargo loading to ensure balanced weight distribution.
Operations Scheduler
Daylight Transport, LLC
Fontana, CA
05.2007 - 11.2021
- Provided support in identifying and meeting critical path activity deadlines amidst tight schedules.
- Maintained precise documentation of team's accomplishments.
- Entered data into computer systems to track and monitor information.
- Effectively communicated schedule changes throughout the organization as needed.
- Coordinated resources with other departments for specific projects.
- Analyzed resource requirements for projects and identified potential conflicts or delays.
- Developed and kept up with scheduling procedures for ensuring on-time project completion.
- Allocated tasks efficiently by considering personnel's skill level and availability.
- Addressed customer inquiries through phone and face-to-face interactions.
- Conducted research for management-assigned projects.
- Utilized Microsoft Office Suite to type letters, memos, emails, and reports.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Organized and filed documents physically and electronically.
- Ensured loads were properly secured prior to commencing trips.
- Received and unloaded shipments using inventory tracking sheets.
- Recorded weight of load, number of pickups, and route information for tracking purposes.
- Handled escalated customer service matters in a professional manner.
- Conducted regular follow-up calls with customers to ensure resolution of their issues.
- Identified opportunities for upselling based on customer needs.
- Utilized computer systems including Microsoft Office Suite and specialized company software.
- Analyzed loss facts using photographs, diagrams, and evidence to pinpoint potential sources of recovery.
- Analyzed claim data to identify trends and recommend process improvements.
Education
High School Diploma -
Compton High School
Compton, CA05-1991
Some College (No Degree) - Medical
El Camino College
Torrance, CASkills
- Shipping procedures
- Logistics Management
- Worksite safety
- Team Collaboration
- Routing
- Warehouse Operations
- Carrier Negotiations
- Auditing
- Transportation Planning
- Task Prioritization
- Interpersonal Communication
- Self Motivation
- Organizational Skills
- Interpersonal Skills
- Freight operations
- Problem-solving abilities
- Attention to Detail
- Effective Communication
- Teamwork and Collaboration
- Continuous Improvement
- Decision-Making
- Written Communication
- Analytical Skills
- Lost shipment tracing
- Time management abilities
- Professionalism
- Multitasking
- Reliability
- Adaptability
- Freight bills preparation
- Cargo Loading
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Operations Supervisor
iShared Transportation
11.2021 - 08.2024
Operations Scheduler
Daylight Transport, LLC
05.2007 - 11.2021
High School Diploma -
Compton High School
Some College (No Degree) - Medical
El Camino College