Jonathan Lane
Las Vegas,NV
Summary
Dynamic Supervisor of Operations at OSM Worldwide, adept in Quality Control and Team Development. Spearheaded initiatives that significantly enhanced product reliability and reduced customer complaints, demonstrating exceptional attention to detail and collaborative problem-solving skills. Proven track record in fostering a culture of accountability and continuous improvement, achieving remarkable customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
OSM Worldwide
74 W. Craig Rd.
11.2017 - 08.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Streamlined quality control processes for increased efficiency and effectiveness in identifying problems.
- Developed quality control measures, ensuring accuracy and reliability of test results.
- Supported quality control efforts by inspecting products for defects before packaging.
- Conducted quality control tests to ensure product reliability, improving customer satisfaction.
- Consistently met client specifications by adhering to strict quality control standards.
- Reduced customer complaints by enhancing internal quality control methods and protocols.
Education
Liberal Arts & Sciences-Social Science Emphasis - Humanities
College of The Siskiyous
Weed, CA05.2016
Skills
- Team Development
- Maintenance Oversight
- Logistics Analysis
- Shipment Receiving
- Shipment coordinating
- Freight Forwarding
- Shipment Coordination
- Shipping Documentation
- Shipping procedures
- Quality Control
- Visual Inspection
- Product Inspection
- Quality processes
- Inspection procedures
- Quality Control Planning
- Quality Management
- Decision-Making
- Item Sorting
- Attention to Detail
- Quality Systems
- Knowledge of quality systems
- Progress Reporting
Timeline
Supervisor of Operations
OSM Worldwide
11.2017 - 08.2024
Liberal Arts & Sciences-Social Science Emphasis - Humanities
College of The Siskiyous