Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jose Quezada

Modesto,CA

Summary

  • Detail-oriented and customer-focused Support Technician with hands-on experience in troubleshooting hardware, software, and network issues in fast-paced entertainment and hospitality environments. Skilled at providing prompt technical support, maintaining arcades, and ensuring uptime for all guest-facing technology. Strong communicator with a proven ability to collaborate with operations teams to deliver seamless customer experiences. Adept at preventive maintenance, equipment diagnostics, and working under pressure to meet service level expectations. Passionate about technology, and committed to keeping systems running smoothly to support business success.
  • Technically adept Support Techician with hands on experience in troubleshooting hardware, software, and network issues in fast paced settings. Skilled in maintaing guest facing technology and providing excellent customer service. Strong communicator, able to collaborate with teams to ensure smooth operations and support business success. Adept at preventive maintenance, equipment diagnostics, and working under pressure to meet service level expectations. Passionate about technology and committed to keeping systems running smoothly to support business success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Technician

Dave & Buster's
Modesto, CA
07.2022 - Current
  • Delivered efficient technical support for arcade systems and guest technology, resolving issues promptly.
  • Troubleshot and maintained network-connected devices including printers, routers, and kiosks, escalating issues as needed to ensure minimal downtime.
  • Delivered in-person and phone-based tech support to staff, demonstrating clear communication and patience with users of varying technical abilities.
  • Managed basic user account access and performed routine password resets using internal systems.
  • Recorded technical issues and solutions, enhancing the knowledge base and improving response times.
  • Maintained and updated equipment firmware and software to ensure system security and performance.
  • Conducted preventative maintenance checks on electronic systems to proactively identify and fix potential failures.

Sorter

Amazon
Stockton
10.2019 - 07.2020
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks
  • Stacked items according to weights, sizes, types, and picking priorities
  • Operated pallet jacks to move large and heavy items for sorting
  • Used hand-held scanners to sort items into specific categories
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting

Education

High School Diploma -

Ceres High School
Ceres, CA
05.2019

Skills

  • Basic Network Troubleshooting
  • Flexible/Adaptable
  • Time Management and task prioritization
  • Team player and collaborative
  • Great customer service
  • Attention to detail
  • Understanding of basic hardware and software
  • Preventive Maintenance

References

  • Elona Giwargis, elona.giwargis@daveandbusters.com, (209) 566-3264
  • Daniel Ruiz, daniel.ruiz@daveandbusters.com (209)458-6684

Certification

  • CompTIA A+ Certification (In Progress)

Timeline

Support Technician

Dave & Buster's
07.2022 - Current

Sorter

Amazon
10.2019 - 07.2020

High School Diploma -

Ceres High School

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