Jose Quezada
Oklahoma City
Summary
Skilled in customer service, time management, and route planning, bringing experience in effectively managing deliveries and sales. Proven ability to maintain schedules and build positive client relationships through excellent communication and problem-solving skills. Seeking to leverage these strengths in a Delivery Driver role to contribute to a dedicated team.
Overview
8
8
years of professional experience
Work History
Delivery Driver Part Time
Spark Driver and Amazon Flex
12.2024 - 05.2026
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Maintained set routes and schedules to meet customer expectations.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
Sales Associate
Sonner Kia Norman
12.2025 - 02.2026
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Sales Representative
David Stanley Mitsubishi
10.2025 - 12.2025
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Negotiated contracts and prices with clients to exceed sales goals.
- Generated leads and maintained lists of prospective customers.
- Trained sales team members on company procedures and standards.
Sales Associate
Joe Cooper Hyundai
07.2025 - 08.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Tagged new merchandise for sale and updated signs.
- Encouraged customers to make additional purchases and suggested relevant items.
Sales Associate
Jim Norton TOYOTA
02.2025 - 06.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Project Leader
Industrial Seminars
09.2020 - 10.2024
- Managed multiple projects concurrently while meeting all deadlines and budgetary requirements.
- Assessed current methodologies and procedures; developed new approaches as needed to improve outcomes.
- Established key performance indicators for tracking progress against established goals.
- Generated content ideas to engage target audiences and increase followers.
- Managed content creation, curation and scheduling for multiple social channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn.
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram enagagement.
- Published content that aligned with brand to build connections and encourage positive action.
- Built and ran social media campaigns, aligning with corporate brand strategy.
- Generated reports on campaign performance using analytics tools like Google Analytics and MailChimp.
- Documented best practices related to email marketing operations in accordance with CAN-SPAM regulations.
- Evaluated individual agent performance by conducting periodic reviews.
- Identified new opportunities for product promotion through targeted marketing campaigns.
- Ensured compliance with all applicable laws and regulations related to telemarketing activities.
- Created scripts for agents that increased efficiency and effectiveness of calls.
- Created content calendars for all social media channels, scheduling posts in advance.
- Monitored online conversations about the brand, responding to queries and complaints in a timely manner.
- Planned and coordinated community events to increase engagement and brand awareness.
- Provided support to customers via email or chat services when required.
- Connected people to community through effective leasing administration and training of team.
Sales Representative / Vacation Concierge
Secrets Huatulco
08.2018 - 03.2020
- Assisted guests with transportation needs by arranging car rentals, taxi services.
- Researched restaurant menus and made reservations for large parties upon request.
- Greeted customers warmly upon arrival at the hotel lobby and provided them with necessary information.
- Utilized creative marketing strategies to increase timeshare sales opportunities.
- Cultivated relationships with potential timeshare buyers through effective communication and follow-up calls.
- Collaborated with other departments within the organization on various projects related to timeshare sales initiatives.
Education
Diploma in IT -
UMSA
Yucatan01-2002
High School Diploma - undefined
Colegio de Bachilleres
Yucatan07-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Fluent bilingualism
- Social media management
- Content creation
- Social media
- Networking and relationship building
- Safe driving
- Clean driving record
- Valid Driver's license
- GPS and route planning
- Relationship building
- Customer relationship building
- Up-selling
LANGUAGES
Spanish and English
Bilingual
Timeline
Sales Associate
Sonner Kia Norman
12.2025 - 02.2026
Sales Representative
David Stanley Mitsubishi
10.2025 - 12.2025
Sales Associate
Joe Cooper Hyundai
07.2025 - 08.2025
Sales Associate
Jim Norton TOYOTA
02.2025 - 06.2025
Delivery Driver Part Time
Spark Driver and Amazon Flex
12.2024 - 05.2026
Project Leader
Industrial Seminars
09.2020 - 10.2024
Sales Representative / Vacation Concierge
Secrets Huatulco
08.2018 - 03.2020
High School Diploma - undefined
Colegio de Bachilleres
Diploma in IT -
UMSA