Jose Rafael Aguilar

Salt Lake City, UT | Oct 2021 – Present

• Managed high-volume daily workflows supporting global institutional clients, including validating trade details, resolving discrepancies, and verifying documentation to ensure accurate downstream processing.
• Communicated directly with clients and internal stakeholders to clarify trade details, resolve breaks, and provide timely, professional responses — consistently meeting or exceeding SLA expectations.
• Identified, documented, and resolved operational exceptions by coordinating with Sales, Trading, Compliance, Risk, and Engineering, ensuring issues were tracked to full resolution.
• Delivered clear, client-ready explanations of complex processes (trade clearing, regulatory requirements, onboarding steps), strengthening transparency and satisfaction.

• Processed time-sensitive client data updates, documentation changes, and eligibility reviews across multiple systems with a high degree of precision and control.
• Ensured proper capture of trade economics, account attributes, regulatory flags, and client instructions in internal databases — maintaining audit-ready records.
• Built and maintained structured audit reports and procedural documentation used by internal teams, auditors, and senior management.

• Performed detailed review of daily trades across multiple asset classes, identifying mismatches in rates, quantities, fees, or documentation and escalating issues appropriately.
• Investigated trade disputes and total-cost breaks by tracing end-to-end workflows, analyzing upstream system behavior, and reconciling data with counterparties.
• Validated trade eligibility and compliance requirements (KYC, AML, FATCA, CRS) to ensure accurate post-trade processing and firm-wide adherence to regulatory controls.

• Partnered with Engineering and Risk Control to develop automated logic that reduced false-positive regulatory alerts by ~90%, significantly improving efficiency and accuracy.
• Participated in user testing for new policy and system rollouts — validating behavior, identifying bugs, and proposing enhancements based on real client-support experience.
• Provided detailed documentation of new processes, troubleshooting steps, and control checks, improving onboarding of new team members and standardizing procedures.

• Acted as a central point of contact across Sales, Trading, Legal, Compliance, and Operations to ensure coordinated handling of client requests and trade inquiries.
• Built strong relationships with internal stakeholders by providing proactive communication, dependable follow-through, and high-quality work under tight deadlines.
• Served as a pod leader responsible for workflow coordination, case assignment, quality reviews, and supporting new analysts.