JOSE RAMIREZ

• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Frequently inspected production area to verify proper equipment operation.
• Handled day-to-day customer contact via phones, faxes and emails.
• Communicated with vendors regarding backorder availability, future inventory and special orders.

• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Engaged with customers to effectively build rapport and lasting relationships.
• Accomplished multiple tasks within established timeframes.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Provided positive first impressions to welcome existing, new and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped customers locate products and checked store systems for merchandise at other locations.

Engaged with customers to effectively build rapport and lasting relationships.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Achieved and maintained departmental performance standards.

• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete purchases.
• Helped customers locate products and checked store system for merchandise at other sites.
• Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.