Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Ramirez

Sanger,CA

Summary

Skilled Maintenance Technician with a proven track record at Fresno Housing Authority, enhancing living conditions and ensuring safety through preventive maintenance and problem-solving abilities. Excelled in building maintenance and tenant relations, achieving significant reductions in system downtime. Demonstrated expertise in HVAC maintenance and effective communication, contributing to increased tenant satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Maintenance Technician

Fresno Housing Authority
01.2016 - 03.2024
  • Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
  • Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
  • Followed safety protocols to minimize workplace accidents.
  • Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
  • Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
  • Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
  • Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Collaborated with team members to complete larger repair projects efficiently.

Customer Service Representative

Alorica
09.2015 - 12.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Maintenance Technician

Hampton Inn & Suites
02.2015 - 09.2015
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Education

High School Diploma -

Kings Canyon Adult School
Reedley, CA
06.2023

GED -

Madera Adult School
Madera, CA
10.2017

Skills

  • Preventive Maintenance
  • Problem solving ability
  • Building Maintenance
  • Work Order Management
  • Basic Welding
  • Lighting Systems
  • Electrical Repairs
  • Plumbing Maintenance
  • Appliance Repair
  • Groundskeeping Expertise
  • Drywall Repair
  • HVAC maintenance

Languages

Spanish
Native or Bilingual

Timeline

Maintenance Technician

Fresno Housing Authority
01.2016 - 03.2024

Customer Service Representative

Alorica
09.2015 - 12.2015

Maintenance Technician

Hampton Inn & Suites
02.2015 - 09.2015

High School Diploma -

Kings Canyon Adult School

GED -

Madera Adult School

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Jose Ramirez