Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Jose Ramirez

Redwood City

Summary

With a proven track record at Federal Express, including a 5-Year Safety Driver Award, I excel in customer service and safety compliance. Fluent in English and Spanish, my expertise spans efficient route management, innovative merchandising strategies that boosted sales, and adept use of digital media software. My strong communication and problem-solving abilities ensure high customer satisfaction and operational efficiency.

Overview

22
22
years of professional experience

Work History

Driver/Courier

Federal Express
12.2017 - 12.2024
  • Ensured timely delivery and customer satisfaction while adhering to safety protocols.
  • Awarded the 5-Year Safety Driver Award in 2024 for outstanding driving safety record.
  • Effectively managed time and routes to meet daily delivery goals.
  • Demonstrated strong communication skills with customers to resolve issues promptly and professionally
  • Followed all relevant traffic laws and safety regulations.
  • Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.

Crew Member

Trader Joe's
03.2013 - 11.2020
  • Assisted customers with product selection and checked-out purchases.
  • Maintained clean and organized store displays and shelves.
  • Followed store policies to ensure the safety and security of products and customers.
  • Answered customer questions and provided detailed product information.
  • Expedited order processing by swiftly sorting incoming pallets and allocating them to appropriate storage locations.

Merchandising Manager

Maita Distributors
04.2007 - 02.2010
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Provided excellent customer service by answering inquiries, resolving complaints, and ensuring customer satisfaction.
  • Collaborated with team members to ensure operational efficiency and product availability.
  • Assisted with inventory management and stock replenishment.

Sales Associate

Home Depot
04.2003 - 11.2007
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.

Education

Associate of Arts - Computer Graphics

Art Institute
Sunnyvale, CA
01-2013

No Degree - Fire Science

Collage of San Mateo
San Mateo, CA
06-2010

GE - General Studies

Canada College
Redwood City, CA
06-2006

High School Diploma -

Sequoia High School
Redwood City, CA
06-2002

Skills

  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Bilingual: Fluent in English and Spanish (spoken and written)
  • Strong Communication & Customer Service Skills
  • Time Management & Organizational Skills
  • Problem Solving & Critical Thinking
  • Digital Media Software: Photoshop, Illustrator, Zbrush, Maya
  • Safety Awareness & Compliance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Volunteering
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Enjoy participating in hikes for overall physical and mental well-being

Timeline

Driver/Courier

Federal Express
12.2017 - 12.2024

Crew Member

Trader Joe's
03.2013 - 11.2020

Merchandising Manager

Maita Distributors
04.2007 - 02.2010

Sales Associate

Home Depot
04.2003 - 11.2007

Associate of Arts - Computer Graphics

Art Institute

No Degree - Fire Science

Collage of San Mateo

GE - General Studies

Canada College

High School Diploma -

Sequoia High School

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Jose Ramirez