William Calhoun
West Hollywood,CA
Summary
Dynamic retail management professional with a proven track record in team building and leadership, skilled at creating collaborative environments that drive performance and growth. Equipped with a diverse skill set to enhance operational efficiency and innovation in non-retail settings. Committed to delivering strategic insights and leadership that propel organizational success while embracing new challenges with a focus on excellence. Extensive experience in transportation logistics and vehicle maintenance ensures seamless operations, complemented by strong navigational skills and a customer service-oriented approach.
Overview
21
21
years of professional experience
Work History
Driver/Courier
Uber
2020.01 - Current
- Successfully completed 1200+ deliveries and 900+ rides ensuring timely and efficient service to customers.
- Maintained a customer satisfaction rating of 5/5 stars, showcasing commitment to exceptional service.
- Safely navigated through different routes and traffic patterns to optimize delivery times.
- Handled customer inquiries and issues with professionalism and a problem-solving mindset.
- Adhered to safety regulations and Uber policies to ensure a secure and smooth operational process.
Field Auditor
District Partners
2023.01 - 2024.01
- Specialized in conducting comprehensive audits across the SoCal region, preparing detailed reports & ensuring the implementation of best practices & corrective actions.
- I effectively communicated my findings in determining if each location’s compliance with specific rules ordered by a federal court judge.
Fulfillment Courier
Grassdoor
2021.01 - 2023.01
- I guaranteed the prompt & respectful delivery of high-quality products across various regions, maintained self-directed productivity, processed diverse payment methods, and upheld effective communication with clients & dispatch for seamless operations.
Spot Manager (GM)
Healthy Spot
2015.01 - 2018.01
- I led and synergized 3 departments to deliver exceptional customer experiences, oversee performance metrics, facilitate leadership development, and maintain operational excellence through effective training, hiring, conflict resolution, and financial management.
Cashier/Salesfloor Manager
Amoeba Music Hollywood
2005.01 - 2013.01
- As a dynamic team leader, I effectively managed over 65 employees by ensuring outstanding customer service, streamlining productivity, & overseeing financial responsibilities.
- I also provided training, conflict resolution, and specialized knowledge in collectibles merchandising.
Education
American Academy of Dramatic Arts
Hollywood01.2005
FILM/TV Undergrad
Chapman University
01.2003
Bachelor of Science - Business
University of Phoenix
Tempe, AZ2027-10
Skills
- I excel in high-volume transaction environments and am adept at enhancing team performance & customer satisfaction through effective communication, meticulous organization, and strategic planning
- My expertise extends to onboarding, training, and human resources, ensuring operational excellence & a positive work culture
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
Timeline
Field Auditor
District Partners
2023.01 - 2024.01
Fulfillment Courier
Grassdoor
2021.01 - 2023.01
Driver/Courier
Uber
2020.01 - Current
Spot Manager (GM)
Healthy Spot
2015.01 - 2018.01
Cashier/Salesfloor Manager
Amoeba Music Hollywood
2005.01 - 2013.01
FILM/TV Undergrad
Chapman University
American Academy of Dramatic Arts
Bachelor of Science - Business
University of Phoenix