Jose Ramirez
QXO Building Products
Fort Worth,TX
1
Language
30
years of professional experience
Results-oriented Branch Manager with expertise in operations management, decision-making, and team coaching. Proven track record in optimizing workflows to enhance customer satisfaction and drive branch profitability.
Work History
Branch Manager
6 Years 8 Months- Analyzed sales data to develop strategies that increased branch revenue and market share.
- Directed branch operations, ensuring compliance with safety regulations and company policies.
- Implemented training programs for staff, improving team performance and customer service skills.
- Optimized inventory management processes to enhance product availability and reduce excess stock.
- Streamlined workflow procedures, resulting in improved operational efficiency across the branch.
- Cultivated relationships with key clients, fostering loyalty and enhancing business partnerships.
- Evaluated employee performance regularly, providing feedback and coaching to support professional development.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
- Streamlined branch operations to enhance service delivery and customer satisfaction.
Assistant Branch Manager
6 Years 11 Months- Developed staff training programs, enhancing team performance and customer service skills.
- Supervised daily branch operations, ensuring efficiency and adherence to company policies.
- Coordinated branch marketing initiatives, driving customer engagement through targeted promotions.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
Inside Sales Representative
3 Years- Developed and maintained strong customer relationships to enhance retention and satisfaction.
- Managed customer inquiries and provided tailored solutions to boost sales conversions.
- Collaborated with marketing team to create targeted sales strategies for product promotions.
- Conducted market research to identify new business opportunities and client needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Dispatcher
1 Year 6 Months- Coordinated daily dispatch operations to ensure timely delivery of building products.
- Managed communication between drivers and warehouse staff to optimize route efficiency.
- Implemented scheduling adjustments based on real-time traffic and operational conditions.
- Monitored shipments to track progress, ensuring adherence to delivery timelines and protocols.
- Trained new team members on dispatch procedures and use of tracking systems.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
CDL Truck Driver
3 Years- Conducted pre-trip inspections to identify mechanical issues and ensure vehicle safety.
- Operated and maintained commercial vehicles in compliance with safety regulations.
- Delivered building products efficiently to diverse locations, ensuring timely arrivals.
- Managed loading and unloading of materials, optimizing space for safe transportation.
- Operated Class A commercial vehicles, ensuring compliance with safety regulations and transportation laws.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Warehouse Forklift Operator
1 Year 2 Months- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine inspections on equipment to ensure optimal performance and safety compliance.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- picked and pulled roofing material- loaded customers with roofing material.
Inside Sales Representative
2 Years- Trained new sales representatives on product knowledge and effective selling techniques.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Implemented feedback systems for continuous improvement of sales tactics and customer engagement.
- Led initiatives to streamline communication between departments, enhancing overall operational efficiency.
Warehouse Forklift Operator
4 Months- Trained new employees on safe forklift operation and best practices for material handling.
- Optimized storage space by organizing products effectively within the warehouse layout.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Assisted in maintaining accurate inventory records using warehouse management systems.
- pulled orders and loaded them into our truck- unload trucks- material handling-customer service
Shipping and Receiving Associate
3 Years 4 Months- Oversaw shipping and receiving operations to ensure timely and accurate order fulfillment.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Trained new associates on safety protocols and operational procedures for shipping processes.
- forklift operator- unloading and loading material
Runner
6 Months- Coordinated timely delivery of merchandise to sales floor, optimizing product availability for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance on the sales floor.
- Supported team members by efficiently restocking shelves and maintaining organized displays.
- Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
Cashier
1 Year 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by performing regular reconciliations.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Trained new staff on cashier protocols and customer service standards.
- also helped with stocking merchandise
File Room Clerk
6 Months- Developed and implemented filing systems to improve operational efficiency.
- Organized and maintained file room for efficient document retrieval and storage.
- Processed incoming documents, ensuring accurate categorization and archiving.
- Trained new clerks on file management procedures and best practices.
Education
High School Diploma
Skills
Branch operations management
Customer service
Customer relationships
Time management
Work ethic
Coaching
Team building
Attention to detail
Prioritization
Time management
Cash handling
Task management
Customer engagement
Friendly
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
QXO Building Products
12.2019 - CurrentRead More
Assistant Branch Manager
QXO Building Products
01.2013 - 12.2019Read More
Inside Sales Representative
QXO Building Products
01.2010 - 01.2013Read More
Dispatcher
QXO Building Products
07.2008 - 01.2010Read More
CDL Truck Driver
QXO Building Products
07.2005 - 07.2008Read More
Warehouse Forklift Operator
QXO Building Products
03.2004 - 05.2005Read More
Inside Sales Representative
ABC Supply
03.2002 - 03.2004Read More
Warehouse Forklift Operator
ABC Supply
11.2001 - 03.2002Read More
Shipping and Receiving Associate
Spray Booth Systems
06.1998 - 10.2001Read More
Runner
Sam's Club
04.1998 - 10.1998Read More
Cashier
Carnival Food Store
11.1996 - 04.1998Read More
File Room Clerk
Tarrant County Assistance Office
04.1996 - 10.1996Read More
Trimble Tech High School
High School Diploma
Read More