Jose Ramos
The Bronx
Overview
2
2
years of professional experience
Work History
Field Service Representative
Healthfirst Insurance
Bronx
02.2025 - Current
- Assisted clients with insurance inquiries and policy information.
- Coordinated service appointments to meet client needs efficiently.
- Provided on-site support for claims processing and documentation.
- Educated clients on health insurance options and coverage details.
- Maintained accurate records of client interactions and service requests.
- Updated client information in the company database accurately.
- Resolved customer complaints quickly and professionally.
Field Service Coordinator
Elevance Health Options
Bronx
02.2023 - 04.2024
- Coordinated field service schedules for healthcare professionals across various locations.
- Managed communication between clients and field teams to ensure service quality.
- Monitored service requests to prioritize urgent needs and allocate resources effectively.
- Maintained detailed records of service activities and client interactions for reporting purposes.
- Supported field teams by troubleshooting issues related to equipment or services provided.
Education
Certification - Computer Programming
Mohawk Valley Community College
Utica, NY09-2023
Psychology -
B.M.C.C
New York High School Diploma -
Franklin K Lane
Jamaica, NYSkills
- Claims processing
- Service coordination
- Record maintenance
- Customer relationship management
- Problem resolution
Languages
Spanish
Professional
Affiliations
- Volunteer for Big Brother Program for 10-16 year olds.
Timeline
Field Service Representative
Healthfirst Insurance
02.2025 - Current
Field Service Coordinator
Elevance Health Options
02.2023 - 04.2024
Certification - Computer Programming
Mohawk Valley Community College
Psychology -
B.M.C.C
High School Diploma -
Franklin K Lane