Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jose Ramos

The Bronx

Overview

2
2
years of professional experience

Work History

Field Service Representative

Healthfirst Insurance
Bronx
02.2025 - Current
  • Assisted clients with insurance inquiries and policy information.
  • Coordinated service appointments to meet client needs efficiently.
  • Provided on-site support for claims processing and documentation.
  • Educated clients on health insurance options and coverage details.
  • Maintained accurate records of client interactions and service requests.
  • Updated client information in the company database accurately.
  • Resolved customer complaints quickly and professionally.

Field Service Coordinator

Elevance Health Options
Bronx
02.2023 - 04.2024
  • Coordinated field service schedules for healthcare professionals across various locations.
  • Managed communication between clients and field teams to ensure service quality.
  • Monitored service requests to prioritize urgent needs and allocate resources effectively.
  • Maintained detailed records of service activities and client interactions for reporting purposes.
  • Supported field teams by troubleshooting issues related to equipment or services provided.

Education

Certification - Computer Programming

Mohawk Valley Community College
Utica, NY
09-2023

Psychology -

B.M.C.C
New York

High School Diploma -

Franklin K Lane
Jamaica, NY

Skills

  • Claims processing
  • Service coordination
  • Record maintenance
  • Customer relationship management
  • Problem resolution

Languages

Spanish
Professional

Affiliations

  • Volunteer for Big Brother Program for 10-16 year olds.

Timeline

Field Service Representative

Healthfirst Insurance
02.2025 - Current

Field Service Coordinator

Elevance Health Options
02.2023 - 04.2024

Certification - Computer Programming

Mohawk Valley Community College

Psychology -

B.M.C.C

High School Diploma -

Franklin K Lane

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Jose Ramos